Kushal Sharma
New Delhi,DL
Summary
With expertise in sales, backend operations, and marketing, I excel at building strong client relationships and driving business growth. My skills in streamlining processes, customer engagement, and strategic problem-solving make you a valuable asset in any business setting, ensuring efficiency, customer satisfaction, and long-term success.
Overview
5
5
years of professional experience
Work History
Customer Service
01.2023 - 01.2023
- Order Assistance & Accuracy – Provided customers with precise information regarding their orders, ensuring clarity and satisfaction.
- Customer Satisfaction & Support – Went above and beyond to assist customers, resolving issues efficiently and maintaining a positive experience.
- Goodwill & Relationship Building – Offered add-ons as a thoughtful gesture, enhancing customer loyalty and strengthening the company's reputation.
Content Moderation
01.2021 - 01.2023
- Platform Compliance & Safety – Worked for Twitter to enforce content policies, helping maintain a secure and respectful digital space for users.
- Harmful Content Filtering – Moderated and removed content violating Twitter guidelines, including nudity, illegal activities, and gore media, ensuring a safe online environment.
- Multilingual Moderation – Utilized various tools to translate and review content in different languages, ensuring compliance with Twitter’s global guidelines.
Sales and Marketing
01.2020 - 01.2021
- Corporate & Event Sales – Sold entertainment packages to corporate companies and event planners, tailoring offerings to meet client needs.
- Business Development & Cold Calling – Proactively reached out to potential clients, cold calling to build new relationships and expand the customer base.
- Marketing & Relationship Building – Marketed both personal skills and company services while fostering strong client relationships to drive long-term business growth.
Meeting Coordinator
01.2018 - 01.2018
- Comprehensive Meeting Coordination – Managed all logistical aspects of confidential meetings, ensuring smooth execution for foreign delegates.
- Delegate Support & Hospitality – Arranged travel, accommodations, catering, and venue setup to fulfill all delegate requirements.
- Technical & Operational Setup – Provided necessary electronic assets, transportation, and meeting essentials, ensuring seamless operations before and during meetings.
Education
Commerce
DON BOSCO SCHOOL
Bachelor of Arts -
School Of Open Learning
03-2020
Travel Tourism & Airport Handling
YMCA
01.2019
Skills
- Sales & Negotiation
- Backend Operations
- Customer Relations
- Marketing Strategy
- Relationship Building
- Strategic Problem-Solving
Language
ENGLISH 100%
HINDI 100%
Timeline
Customer Service
01.2023 - 01.2023
Content Moderation
01.2021 - 01.2023
Sales and Marketing
01.2020 - 01.2021
Meeting Coordinator
01.2018 - 01.2018
Travel Tourism & Airport Handling
YMCA
Commerce
DON BOSCO SCHOOL
Bachelor of Arts -
School Of Open Learning
Hobbies
Fitness & Wellness – Staying active and maintaining a healthy lifestyle.
Modeling & Acting – Exploring creative expression through fashion and performance.
Business & Personal Growth Research – Learning new strategies for financial success and self-improvement.
Social Media Engagement – Keeping up with trends and building an online presence.
Mindset Development & Reading – Strengthening mental resilience through books on business and personal growth.