Kushal Singh
Bengaluru
Summary
Analytical and detail-oriented professional with extensive hands-on experience in quality assurance, data analysis, and risk identification. Expertise in evaluating processes, ensuring compliance with established standards, and fostering collaboration across teams to enhance operational efficiency. Recognized for strong problem-solving abilities, integrity, and a proactive approach to risk mitigation and process accuracy. Committed to contributing to PwC’s Risk Consulting team by leveraging a data-driven mindset, critical thinking skills, and dedication to excellence in client service and ethical business practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Functionality QA Tester
Keywords Studios
03.2024 - Current
- Execute manual and automated test cases to verify core application functionality across platforms.
- Identify, document, and track software defects using bug tracking tools (e.g., JIRA).
- Collaborate with developers and product teams to clarify requirements and resolve issues.
- Perform regression, smoke, and exploratory testing on new builds or patches.
- Review and update test plans, cases, and documentation to reflect feature changes and improvements.
- Gaming & Testing
- Mobile, PC, Consoles (Xbox, PS4 & PS5), VR (Meta Quest 2/3/Pro), Nintendo Switch
Customer Support Executive
Capita India
04.2023 - 03.2024
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Provided ongoing support during peak periods, demonstrating adaptability in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions using CRM software to improve service delivery.
- Collaborated with cross-functional teams to address escalated issues and provide effective solutions.
Education
Bachelor of Arts -
Kuvempu University
Skills
- Quality assurance through manual testing
- Test case validation
- Defect management
- Skilled in managing escalated issues
- Cross-platform compatibility
- Test case formulation
- Test strategy formulation
- Quality assessment methodologies
Accomplishments
- Recognized as “Top Performer” within three months for proactive risk identification and exceeding quality benchmarks.
- Promoted to internal QA liaison role within nine months, supporting coordination and compliance reporting across teams.
- Trusted to represent QA in cross-functional risk review meetings and project audits.
- Rapidly advanced to Level-2 Tester, recognized for exceptional performance and early mastery of testing protocols.
- Partnered with a team of 8 professionals to deliver a key client product on time and with superior quality standards.
Certification
Microsoft Generative AI Foundations Certificate
Timeline
Functionality QA Tester
Keywords Studios
03.2024 - Current
Customer Support Executive
Capita India
04.2023 - 03.2024
Bachelor of Arts -
Kuvempu University
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Kushal Singh
Bengaluru