KUSHANK VORA

• Handling Team of Account Managers • Client Acquisition & Retention, Business Expansion and Business Consulting for Enterprise & Corporate Clients. • Customer Account Management • Identifying and building alliances with corporate business partners/ agencies representing such corporate houses. • Business Development - New Client Acquisition and Retention • Continuously collate competitive data and business intelligence, monitor competitive offerings, and give their inputs to help reposition/ redesign/ introduce offerings..

• Mentored junior account managers in best practices for managing key accounts efficiently and effectively.
• Conducted regular account reviews to monitor progress, identify opportunities, and address concerns.
• Implemented account plans to enhance customer retention and optimize business potential.

• Hired and evaluated associates and management staff to add to workforce and meet demands.
• Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
• Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
• Oversaw employee recognition programme to encourage professional development and high performance.

• Handle team of 14 Councillor's, who are responsible to interact with Learner's looking for an Opportunity in Software Domain i.e
• Cyber Security, Full Stack, Cloud Computing etc.
• Surpassed sales and customer service targets, consistently exceeding established KPIs.
• Prepared reports and presentations detailing business development activities and outlining new initiatives.
• Identified cross-selling opportunities through ongoing customer needs analysis.

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned
• Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Dakin
• Business School, IITM LiverpoolBusiness School, MICA
• Providing in-depth information to prospective learners, this includes counselling through phone, email, chat and social media
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce, Leadsquarred, Ameyo ) software Responsible for adherence of the inside sales process, tools and data management
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments
• Handle
• Objections and Price Negotiation in order to generate Sales
• Revenue
• Maintain effective communication till the time learner is onboarded
• Maintained up-to-date knowledge of sales strategies and product offerings leading to INR 1,67,00,000 in incremental up-sell revenue against a Target of INR 85,00,000

• Responsible to manage & convert leads for Welingkar Institute ,
• GNIMS University , Alliance University for their Executive and
• Part Time MBA courses for Working Pro
• Achieving enrolment targets (End to End Sales)
• Lead generation through cold calling
• Meeting & Counselling prospective students (mostly working executives in various industries)
• Maintained up-to-date knowledge of sales strategies and product offerings leading to 54 Enrolment against Target of 40 Enrolment.

• Dealing with queries and Technical issues of customer's of SKY - one of the leading Television and Broadband provider in United
• Kingdom
• Dealing with Inbound Calls and providing Technical support to the customer's and further upselling them various Products of Sky that
• Customer's can Benefit from ( Broadband, TV upgrade , Talk package etc.)
• Maintained up-to-date knowledge of sales strategies and product offerings leading to £ 200,000 in incremental up-sell revenue