Summary
Overview
Work History
Education
Skills
Languages
References
Accomplishments
Timeline
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Kushbu S

Bengaluru

Summary

Results-driven Phone Banker excelling in customer service, complaint resolution, and account management. Proven ability to enhance client experiences and resolve inquiries effectively.

Overview

4
4
years of professional experience

Work History

Phone Banker

HDFC BANK
bangalore
11.2021 - 10.2025
  • Assisted customers with inquiries regarding account balances and transactions.
  • Educated clients on banking products and services available at the bank.
  • Handled customer complaints and resolved issues promptly and courteously.
  • Answered incoming calls from customers, providing customer service and resolving customer inquiries.
  • Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
  • Assisted customers with policy inquiries and claims processing.
  • Provided clear explanations of coverage options and benefits.

Education

DEGREE - B.COM

VIVEKANANDA DEGREE COLLEGE FOR WOMEN
MAHALAKSHMIPURAM
11-2022

P.U - COMMERECE

VIVEKANANDA P.U COLLEGE FOR WOMEN
MAHALAKSHMIPURAM
04-2018

SSLC -

CLUNY CONVENT HIGH SCHOOL
JALAHALLI
04-2016

Skills

  • Customer service
  • Complaint resolution
  • Policy processing
  • Account management
  • Team collaboration
  • Customer relationship management

Languages

English
Advanced (C1)
C1
Hindi
Native
Native
KANNADA
Advanced (C1)
C1

References

References available upon request.

Accomplishments

top performing pb loan on credit card

Timeline

Phone Banker

HDFC BANK
11.2021 - 10.2025

DEGREE - B.COM

VIVEKANANDA DEGREE COLLEGE FOR WOMEN

P.U - COMMERECE

VIVEKANANDA P.U COLLEGE FOR WOMEN

SSLC -

CLUNY CONVENT HIGH SCHOOL
Kushbu S