LEARNING MORE LANGUAGES
KUSHI SRIVASTAVA
Aviation Professional
Gaya
Summary
Dedicated aviation professional with experience in airport customer service and customer handling, seeking an opportunity to contribute to an organization for mutual growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
Languages
2
2
years of professional experience
Work History
Digi Buddy
CUPID
09.2024 - 09.2025
- Digi Yatra (1year)
- Devi Ahilyabai Holkar International Airport – Assisted passengers with Digi Yatra
- Assisted customers with digital inquiries, ensuring timely responses and enhancing user experience.
- Provided support in troubleshooting technical issues, improving overall operational efficiency.
- Collaborated with team members to streamline communication processes, fostering a collaborative work environment.
- Engaged in training sessions to learn software tools, enhancing technical proficiency and service delivery.
Customer service executive
STAR AIRLINE
09.2025 - Current
- Customer service executive – Star Air
- I am currently working as a customer service executive, handling passenger queries, providing best quality customer support while ensuring safety and security at all points in Purnia Airport.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted in the management of booking systems, ensuring accuracy and efficiency in reservations.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new staff on customer service protocols, fostering a cohesive team environment.
Education
Passed 10th -
LOCO School
BiharPassed 12th - undefined
Ramruchi Balika School
BiharGraduation - undefined
Magadh University
BiharSkills
Customer Handling
Team Building
Computer literacy
Team collaboration
Service delivery improvement
Digital inquiry support
Training and onboarding
Safety protocols
User experience enhancement
Communication processes
Customer satisfaction
Query handling
Leadership skills
Client communication
Interests
LEARNING NEW ACTIVITY
CONNECT AND COMMUNICATE WITH PEOPLE
EXPLORE THE WORLD
Timeline
Customer service executive
STAR AIRLINE
09.2025 - Current
Digi Buddy
CUPID
09.2024 - 09.2025
Graduation - undefined
Magadh University
Passed 12th - undefined
Ramruchi Balika School
Passed 10th -
LOCO School