Kusum Naresh

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Undrawn funds analysis initiative was taken to reduce undrawn escalations; which led to 28% improvement in the process.
• Quality Drive for eight weeks to improve quality in the team ; which led to 8% improvement in teams performance in the first 4 weeks.
• Performing monthly quality analysis and identifying the root causes and finding solutions to fix the issue. Also, presenting the power point analysis of Quality of the month in the team meetings.
• Worked on testing tool -GET NEXT version macro for all the customer cases by constantly coordinating with all the seniors leaders and technical support team with regards performance of the tool, identifying its effectiveness and defects in the tool before the live implementation.
• Introduced Knowledge Management System for pilot batch to bridge the process gaps.

• Date of Birth: 11/26/88
• Marital Status: Married