Patient Coordinator
Kaushalya Medical Foundation Trust Hospital
Munbai
04.2024 - 08.2024
- Daily Rounds of Patients for Feedback for the services offered.
- Assured regulatory compliance and professionalism across patient service.
- Coordinated care for patients, oversaw admission processes and managed patient flows.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Facilitated communication between patients, families and healthcare providers.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Explained policies, procedures and services to patients.
- Collaborated with clinical and administrative staff to meet patient needs.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.