Kusum Sharma
Inside Sales Coordinator
Summary
Inside Sales Coordinator with 8+ years of managerial experience in a Corporate Sales with an emphasis on customer service, logistics, and administrative support. Experience in building strong team environments, surpassing expectation and growing sales revenue is my strong assets. Seeking to establish excellent client relations and deliver outstanding customer service. The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company. Having Sharp Knowledge of all Apple Products. Client Relations, Customer Service, Dynamics, Inside Sales, Account Handling, Sales coordination, Public Relations, Networking, Multitasking, Problem solving, Lead generation,Payment Follow up.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Zones Corporate Solutions Pvt. Ltd.
Noida
06.2022 - Current
- Managed friendly and professional customer interactions.
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Negotiated prices, terms of sales and service agreements.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Quoted prices, credit terms and other bid specifications.
- Working on AX dynamics
Inside Sales Coordinator
SRSG Broadcast India Pvt Ltd
New Delhi
03.2018 - 05.2022
- Leads Generation, Closing deals, Sales Management
- Helping the sales team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material
- Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events
- Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers
- Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently
- Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department
- Regular Payment follow-ups
- Working with OEM's & Partner
- Managed portfolio of accounts and consistently generated strong annual sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Coordinated with warehouse department to pull products for customers.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Initiated sales calls to existing customers to replenish inventories.
- Used CRM software to maintain detailed contact logs and account records.
- Worked with sales managers to verify pricing discounts and customer details.
- Scheduled customer appointments for sales representatives on road or out of office.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
Assistant Manager
Genius Minds Pvt Ltd
New Delhi
11.2014 - 02.2018
- Promoting store merchandise or company product
- Developing relationships with corporate clients
- Managing all the above tasks in OpenERP using Accounting, Warehouse, Supplier and Reporting modules
- Handling customer grievances
- Making organizational strategies, policies and practices
- Assisted in the development of company website
- Handled all vendor interactions on behalf of my company
- Vendor Management
- Coordinating with distributors like Ingram-micro & Redington
- Managing stock levels and making key decisions in stock control.
- Creative Team Leadership
- ERP Training & Development
- (PO, SO, Inventory & Invoicing)
- Client serving
- Corporate inventory management
- Managing all administration of team.
Public Relations Coordinator
Genius Minds
New Delhi
11.2014 - 02.2015
- Coordinating for developing and maintaining the public images of their clients or organizations
- Organizing Events like Award ceremony for Organization
- Complying with media queries for information, designing and directing campaigns to influence public opinion and creating informational materials
- Promotional Activities in launch of New Apple Products.
Operation's Manager
Marvelous Anitech Pvt Ltd
Noida
01.2013 - 10.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
- Planning and controlling change
- Managing quality assurance programs
- Researching new technologies and alternative methods of efficiency
- Setting and reviewing budgets and managing cost.
Content Writer
Zee News
01.2012 - 12.2012
- Core website
- Blogs and news articles
- Content for banners
- Product descriptions
- Researching industry-related topics (combining online sources, interviews and studies)
- Writing clear marketing copy to promote our products/services.
Education
Diploma In Mass Comm & Journalism - Journalism, Broadcast
Ywca Media Centre
New Delhi Masters Of Journalism & Mass Communication - Journalism
Guru Jambheshwar University
Hisar XII -
Gold Field Public School
Faridabad Bachelor Of Journalism & Mass Communication - Journalism
Guru Jambheshwar University
HisarSkills
Client Relationships
undefinedAdditional Information
- AWARD & ACHIEVEMENTS EDUCATION PERSONAL INFORMATION , Award of Excellence for Outstanding Corporate Sales, 2016 by 4 Genius Minds Pvt Ltd Award of Best Employee of the Year, 2014 by Marvelous Anitech Pvt Ltd
Personal Information
- Name : Kusum Sharma
- Date of Birth : 24th Feb 1991
- Marital Status: Married
- Husband Name: Johney Baliyan
- Languages Known: Hindi, English
- Hobbies: Traveling , Cooking
- Indian: Nationality
The above-enclosed Resume is for Reference, with the above information, may I hope your consideration will merit my application favorably and place me a chance to join your esteem organization. Afford an opportunity; I shall prove my worth to the best of your satisfaction.
Place: Noida
Date:
Kusum Sharma
Timeline
Inside Sales Representative
Zones Corporate Solutions Pvt. Ltd.
06.2022 - Current
Inside Sales Coordinator
SRSG Broadcast India Pvt Ltd
03.2018 - 05.2022
Assistant Manager
Genius Minds Pvt Ltd
11.2014 - 02.2018
Public Relations Coordinator
Genius Minds
11.2014 - 02.2015
Operation's Manager
Marvelous Anitech Pvt Ltd
01.2013 - 10.2014
Content Writer
Zee News
01.2012 - 12.2012
Diploma In Mass Comm & Journalism - Journalism, Broadcast
Ywca Media Centre
Masters Of Journalism & Mass Communication - Journalism
Guru Jambheshwar University
XII -
Gold Field Public School
Bachelor Of Journalism & Mass Communication - Journalism
Guru Jambheshwar University
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