KUSUM SINGH

Created User Stories, Business Requirement Documents, and Process Flows.

Managing plans, allocating deals, and tracking asset status. Query resolution for both business-to-business and business-to-customer.

Conducted workshops with relevant teams and categorized requirements.

• Partnered with subject matter experts from various departments to create well-rounded job-training curriculums that addressed all aspects of each role.
• Spearheaded an initiative to update outdated training materials, resulting in more accurate information being provided to trainees.
• Organized ongoing workshops and seminars, fostering continuous learning among staff members.
• Provided one-on-one coaching to employees struggling with specific tasks, ultimately boosting their confidence and efficiency at work.