Kusuma Kapse K S
Bangalore
Summary
Quality Professional | Business Analyst
Detail-oriented and quality analytical lead professional with a passion for process improvement and business analysis, with six years of experience in quality assurance and process excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Team Lead
Cogent E Services Ltd
Bangalore
01.2023 - Current
- Managing organizational activities from planning through execution to optimize efficiency.
- Analyzing data from various sources to identify trends or patterns related to product defects or failures.
- Conducting regular audits and calibrations to identify gaps, and improve overall team performance to ensure compliance with standards and regulations.
- Providing actionable feedback to quality analysts to improve product quality.
- Creating tracking metrics for detailed documentation of processes, enhancing replicability, and setting up the targets and parameters to measure project success, and define clear goals.
- Facilitating root cause analysis sessions for consistent quality issues across products.
- Maintaining detailed records of all tests and evaluations conducted by the Quality Assurance team, monitoring performance trends, and suggesting changes.
- Drafting presentations highlighting key findings from Quality Assurance activities, and reviewing quality documentation to ensure adherence to industry regulations and guidelines.
Quality Analyst
Hiveloop Technologies Pvt Ltd ( Udaan ) & Ienergizer IT Services Pvt Ltd
Bangalore
06.2019 - 01.2023
- Prepared weekly and monthly quality dashboard, reviewed presentation performance reports.
- Conducted root cause analysis to identify issues and implement effective resolutions.
- Monitored calls and emails across campaigns, delivering actionable feedback to enhance performance.
- Documented coaching and training efforts to track progress and improvements within the team.
- Developed targeted action plans based on performance results to drive strategic initiatives.
- Facilitated weekly calibration sessions to improve monitoring processes with the team.
Education
Bachelor of Commerce (B.Com) -
SGUV UNIVERSITY
Skills
- Employee training
- Problem solving
- Tools: Power BI, Excel, PowerPoint, SQL, JIRA, AI, and Machine Learning
Certification
- Power BI Data Analyst Workshop.
Timeline
Quality Team Lead
Cogent E Services Ltd
01.2023 - Current
Quality Analyst
Hiveloop Technologies Pvt Ltd ( Udaan ) & Ienergizer IT Services Pvt Ltd
06.2019 - 01.2023
Bachelor of Commerce (B.Com) -
SGUV UNIVERSITY
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