Kusuma N
Bangalore
Summary
Dynamic Sales Training Professional with over 6 years of experience in designing and delivering impactful sales and product training programs. Skilled at equipping sales teams with strong communication, customer handling, and objection management techniques through role-plays, workshops, and scenario-based learning. Proven record of improving performance, boosting sales effectiveness, and driving business outcomes. Experienced in both virtual and classroom training, adaptable to global time zones, including US shifts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Training Manger
HDFC Life Insurance
Bangalore
06.2023 - Current
- Designed and delivered sales and product training for RMs, AMs, and partners.
- Conducted induction, refresher programs, and mock pitches to boost sales capability.
- Facilitated role-play and interactive workshops to sharpen customer-handling skills.
- Partnered with leadership to align training with sales targets, and focus on products.
- Evaluated training effectiveness through participant feedback and assessments.
- Facilitated workshops to enhance employee skills and knowledge retention.
- Organized and coordinated training sessions for new employees.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Zonal Training Vertical Lead
Bajaj Allianz Life Insurance
Bangalore
06.2022 - 06.2023
- Led sales and product training strategy across Karnataka, Telangana, and Andhra Pradesh.
- Conducted monthly planning with bank leadership to drive focused product performance.
- Handheld rookie RMs, improving target achievement, and incentive earnings.
- Delivered scenario-based and objection-handling sessions to strengthen the sales pitch.
Deputy Training Manager
Kotak Mahindra Life Insurance
Bangalore
07.2019 - 06.2022
- Trained over 100 advisors per month, with an 85% IC38 exam pass rate.
- Drove 40% activation of new advisors through structured coaching.
- Conducted weekly sales/product workshops, and national-level training sessions.
- Developed training content (PPTs, EDMs, assessments), and achieved 100% digital learning completion.
- Facilitated workshops to enhance sales skills and product knowledge.
- Developed training programs for new employees in life insurance policies.
Education
MBA - Insurance & Risk Management
Manipal University
Bangalore10-2024
GED -
Alvas Degree College
Mangalore06-2019
Skills
- Sales training and enablement
- Product knowledge development
- Communication and objection handling
- Role-plays and scenario learning
- Virtual and classroom training delivery
- Performance coaching and feedback
- Training content design (modules, PPTs, assessments)
- Stakeholder collaboration
Affiliations
- Reading Novels, Drawing, Badminton
Languages
Kannada
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
Telugu
Beginner
A1
Hindi
Beginner
A1
Certification
- Licentiate (Insurance) – III
- Shikar Training Program Certified
- Train the trainer (TTT)
- Certified Inside Sales Professional (CISP)
- instructional design foundations
Accomplishments
- Secured silver and gold certification in trainer certification
- Awarded as Best Employee of the Quarter
Timeline
Training Manger
HDFC Life Insurance
06.2023 - Current
Zonal Training Vertical Lead
Bajaj Allianz Life Insurance
06.2022 - 06.2023
Deputy Training Manager
Kotak Mahindra Life Insurance
07.2019 - 06.2022
MBA - Insurance & Risk Management
Manipal University
GED -
Alvas Degree College
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