Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Timeline
Generic
Kusuma N

Kusuma N

Bangalore

Summary

Dynamic Sales Training Professional with over 6 years of experience in designing and delivering impactful sales and product training programs. Skilled at equipping sales teams with strong communication, customer handling, and objection management techniques through role-plays, workshops, and scenario-based learning. Proven record of improving performance, boosting sales effectiveness, and driving business outcomes. Experienced in both virtual and classroom training, adaptable to global time zones, including US shifts.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Training Manger

HDFC Life Insurance
Bangalore
06.2023 - Current
  • Designed and delivered sales and product training for RMs, AMs, and partners.
  • Conducted induction, refresher programs, and mock pitches to boost sales capability.
  • Facilitated role-play and interactive workshops to sharpen customer-handling skills.
  • Partnered with leadership to align training with sales targets, and focus on products.
  • Evaluated training effectiveness through participant feedback and assessments.
  • Facilitated workshops to enhance employee skills and knowledge retention.
  • Organized and coordinated training sessions for new employees.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.

Zonal Training Vertical Lead

Bajaj Allianz Life Insurance
Bangalore
06.2022 - 06.2023
  • Led sales and product training strategy across Karnataka, Telangana, and Andhra Pradesh.
  • Conducted monthly planning with bank leadership to drive focused product performance.
  • Handheld rookie RMs, improving target achievement, and incentive earnings.
  • Delivered scenario-based and objection-handling sessions to strengthen the sales pitch.

Deputy Training Manager

Kotak Mahindra Life Insurance
Bangalore
07.2019 - 06.2022
  • Trained over 100 advisors per month, with an 85% IC38 exam pass rate.
  • Drove 40% activation of new advisors through structured coaching.
  • Conducted weekly sales/product workshops, and national-level training sessions.
  • Developed training content (PPTs, EDMs, assessments), and achieved 100% digital learning completion.
  • Facilitated workshops to enhance sales skills and product knowledge.
  • Developed training programs for new employees in life insurance policies.

Education

MBA - Insurance & Risk Management

Manipal University
Bangalore
10-2024

GED -

Alvas Degree College
Mangalore
06-2019

Skills

  • Sales training and enablement
  • Product knowledge development
  • Communication and objection handling
  • Role-plays and scenario learning
  • Virtual and classroom training delivery
  • Performance coaching and feedback
  • Training content design (modules, PPTs, assessments)
  • Stakeholder collaboration

Affiliations

  • Reading Novels, Drawing, Badminton

Languages

Kannada
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
Telugu
Beginner
A1
Hindi
Beginner
A1

Certification

  • Licentiate (Insurance) – III
  • Shikar Training Program Certified
  • Train the trainer (TTT)
  • Certified Inside Sales Professional (CISP)
  • instructional design foundations

Accomplishments

  • Secured silver and gold certification in trainer certification
  • Awarded as Best Employee of the Quarter

Timeline

Training Manger

HDFC Life Insurance
06.2023 - Current

Zonal Training Vertical Lead

Bajaj Allianz Life Insurance
06.2022 - 06.2023

Deputy Training Manager

Kotak Mahindra Life Insurance
07.2019 - 06.2022

MBA - Insurance & Risk Management

Manipal University

GED -

Alvas Degree College

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Kusuma N