Kusuma Raghunath
Bengaluru Rural
Summary
Seeking an opportunity to utilize my skills and experience, being an SAP SD functional consultant, to the best of my ability in support projects which can boost the company's performance, growth and simultaneously enhance my skills towards the advanced SAP technology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
SAP SD Functional Consultant
Accenture India Private Ltd
02.2021 - Current
- Working as a Functional consultant at Accenture and have 3.8 years of experience
- Functional support for "Consumer goods and services - Beverages sector" industry
- Responsibilities includes handling the incident management, service request management, change management, and enhancement processes for the client
- Setting up and overseeing batch jobs to automate tasks within the order processing system, ensuring timely and accurate execution
- Handled high-priority tickets with rigorous SLA timelines and resolved various transactions related issues including invoices, credit notes, debit notes, approval workflow, returns and compliance
- Leveraging CRM systems to manage customer interactions, accounts and data, contributing to effective customer relationship management
- Effective coordination with Functional consultants from integrated modules LAW, FI and WM
- Worked with ABAP team on various new customized processes in the business involving the requirement gathering, analysis, creating the functional specs, code/configuration setups as per the functional specifications, end-to-end testing, and final deployment/support transition
- Engaged in internal knowledge transfer within the team
- Documentation of FAT, UAT and Test Cases, etc
- Coordinate with business users for UAT sign-off on time
- Documentation of user manuals, master data manuals, customizing guide and KB article.
- Support business issues/requests in SAP S4 HANA & CRM
- Handling CHARM processing for SD team in SOLMAN
Education
Bachelor of Engineering - Computer Science And Engineering
R L Jalappa Institution of Technology
Belgaum, Karnataka09.2020
Skills
- Good understanding of Order to cash cycle
- Hands-on experience on configuration skills on SAP Sales and Distribution
- Define and mapping of Enterprise Structure
- Better knowledge on SD master data - Customer, Material and Customer Material Info Record
- Customizing Sales documents types, Delivery types, Billing document type, Item categories, Schedule line categories
- Condition technique - Pricing procedure determination, Account determination, Text determination and Output determination
- Hands-on experience on Special order process, Third party process, Consignment process, Contracts, Rush order, Inter-company orders and Cash sale
- Understanding on Shipping point determination, Route determination, Plant determination, Partial delivery, Complete delivery, Subsequent delivery split
- Allocation of Free-of-charge items allocation, Product Allocations
- Experience on Complaint process - Returns process, Credit memo management, Debit memo management, Invoice Correction Requests
- Understanding on Material listing, Material exclusion and exclusivity, Item proposal, Cross-selling, Free goods
- Experience on EDI orders and its interfaces
- Experience in LSMW and interfaces including EDI/IDOC
- Knowledge on E-Invoicing Process Settlement Management - Condition contracts
- Exposure to CRM functionality modules
- Documentation - Confluence, Jira
- Ticketing tool: Service now and Cherwell
Certificationsandachievements
- SAP Certified Application Associate- SAP S/4HANA Sales 2021
- Received 'All Star Award' and 'Go Getter Award' recognitions for better performance.
Skillset
Good understanding of order to cash cycle., Involved in End-to-End build and implementation and Support projects., Exposure to CRM functionality modules., In-depth hands-on experience on configuration skills on SAP Sales and Distribution., Define and Mapping of Enterprise Structure based on business requirement., Extensive knowledge on SD master data - Customer master data, material master data, customer material info record., Experienced in customizing Sales documents, delivery types, billing document type, Item categories and schedule line categories., Condition technique - Pricing procedure determination, account determination, text determination, and output determination., Extensive hands-on experience on special order process - Third party process, Consignment process, contracts, rush order, Inter-company orders and cash sale., Understanding on Shipping point determination, Route determination, Plant determination, Partial and complete delivery, Subsequent delivery split., Customizing allocation of Free-of-charge items and customization for Free of charge delivery, Product Allocations., Experience on complaint process - Returns process, credit and debit memo management, and Invoice Correction Requests., Good knowledge on SD basic functions - Partner determination, material listing and exclusion, item proposal, cross-selling and free goods., Experience in LSMW and interfaces including EDI/IDOC., Knowledge on E-Invoicing Process Settlement Management - Condition contracts., SAP SD (S4HANA), SAP CRM, Confluence and Jira, Service now and Cherwell
Languages
English
Kannada
Hindi
Telugu
Personal Information
- Date of Birth: 06/12/98
- Nationality: Indian
Disclaimer
I hereby declare that the above information given by me is true to the best of my knowledge.
Certification
- SAP Certified Application Associate- SAP S/4HANA Sales 2021
- Received “All Star Award” and “Go Getter Award” recognitions for better performance at Accenture
Timeline
SAP SD Functional Consultant
Accenture India Private Ltd
02.2021 - Current
Bachelor of Engineering - Computer Science And Engineering
R L Jalappa Institution of Technology
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