Kusumanjali Gudugunti

Strategic Vice President and SRE Lead at JPMorgan Chase, combining high-impact infrastructure leadership with deep technical expertise in site reliability engineering, Windows automation, and enterprise systems. Proven track record of guiding cross-functional engineering teams through complex problem-solving, managing global stakeholder relationships, and executing critical infrastructure initiatives across tier-one financial systems. Technical SME proficient in PowerShell, Application Packaging (AdminStudio/Wise), SCCM, SQL, and IIS, alongside .NET C# development capabilities. Recognized for driving continuous process improvement, automating end-to-end enterprise workflows, and enforcing rigorous risk and control governance to maximize system availability, security, and operational performance.

• Managed the patching lifecycle of 30,000 Windows servers across the firm.
• Reduced the incidents to 10% over a year by resolving repetitive issues.
• Managed 30 applications hosted on Windows IIS, developed in various .NET frameworks.
• Focused on customer experience by gathering their pain points and what they are looking for, for an easy workflow and reduced manual efforts by developing a solution considering the recommendations shared by the customers.
• Improved workflow efficiency by standardizing procedures, and reducing manual handoffs.
• Mentored team members on risk awareness, operating procedures, and high-quality execution.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders, to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees, and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long-term goals.

• Client & Stakeholder Management: Collaborated with global clients and application owners to streamline end-to-end package delivery and align deployment schedules with business requirements.
• Application Packaging & Deployment: Packaged and standardized complex software applications using Wise Package Studio; successfully orchestrated enterprise-wide software deployments via Tivoli and PADM.
• Automation & Scripting: Authored robust PowerShell and VBScript scripts to automate custom package installations, reducing manual deployment errors and accelerating delivery times.
• Quality Assurance & Governance: Spearheaded QA processes and authored an enterprise QA checklist that was adopted team-wide, significantly improving package quality and reducing post-deployment defects.
• Technical Leadership & Knowledge Sharing: Led weekly technical discussion calls to resolve architectural blockers and delivered comprehensive Knowledge Transfer (KT) onboarding sessions for lateral hires.

• Client Engagement & Liaison: Acted as the primary technical bridge between global clients and internal delivery teams to gather precise application requirements, analyze requests, and resolve package specifications.
• Application Discovery & Packaging: Directed the Discovery (Phase 1 and Phase 2) lifecycle to evaluate system compatibility and engineered application packages using Wise Package Studio.
• Troubleshooting & Diagnostics: Utilized advanced system diagnostics tools (ProcMon, RegMon, FileScan, ORCA) to analyze installation issues, debug complex installer behavior, and resolve packaging defects.
• Quality Assurance Leadership: Served as project QA Lead, overseeing end-to-end quality assurance standards, reviewing package integrity, and enforcing defect-remediation protocols prior to deployment.
• Workflow & Task Management: Streamlined task allocation across team members, conducted request feasibility analyses, and managed application re-assignments to ensure on-time delivery.

• Executed end-to-end application packaging, virtualization, and Windows compatibility projects for enterprise clients (TD Bank, Navy Federal Credit Union, Swiss Re, and Ericsson).
• Evaluated application complexities and technical requirements within a shared factory framework to guarantee SLA-compliant delivery.
• Engineered custom application packages using InstallShield AdminStudio, and validated installation behaviors across target endpoint environments.
• Utilized system diagnostic utilities, including FileMon, RegMon, ORCA, and InstallRite, to debug complex installation logic and resolve packaging defects.
• Managed client communication to capture technical specifications, resolve operational queries, and deliver dedicated support.

• System Architecture & Database Design: Designed and developed core system modules for a large-scale e-governance platform for the Election Commission of Andhra Pradesh, leading database schema design across SQL Server 2008 and Oracle.
• Full-Stack Development & R&D: Led R&D and end-to-end full-stack development using ASP.NET (2.0/3.5), C#, and ADO.NET to build citizen-facing registration portals and multi-tier approval workflows for Mandal Revenue Officers (MRO).
• Enterprise Reporting & Integration: Engineered automated Voter ID card generation and elector roll integration services using Crystal Reports 11, streamlining the merging of supplemental voter data into primary master databases.
• Quality and Lifecycle Ownership: Collaboration within a 15-member engineering team to execute UI design, comprehensive unit testing, bug remediation, and continuous database management.