Kusum Rani
Summary
Over 10+ year of experienced Talent Acquisition with a demonstrated history of working in staffing and recruitment industry. Skilled in Account management, Resource management, Customer Relationship Management etc. Presently responsible for placing qualified individuals to fulfill client needs. Gathering the demands and analyze job orders to fully understanding client's specific needs and requirements; update job descriptions to meet client's explicit requirements. Handling client & end to end delivery management.
Overview
14
14
years of professional experience
Work History
Manager-Client & Delivery Manager
Net Connect Pvt ltd
08.2023 - Current
- Handling a team of 17 members
- Multiple client handling (TCS, IBM, Kyndryl)
- Team Size - 15 Recruiters, 2 Team Leads
- Consistent engagement with existing Clients to ensure constant flow of work and create exclusivity.
- Understanding NDP (Need, Desire, Problem) for clients and defining timelines for delivery on every open role.
- Daily Discussions with the Client POC to highlight delivery challenges if any, identifying solutions and strategizing if needed.
- Ensuring smooth flow for feedback to cut down on delays in the feedback process.
- Keeping a check on previous days productivity for every individual and setting teams expectations for the present day.
- Ensuring that the roles are allocated basis the competence ratings of every team member with a clear sourcing target, Strategies & timeline.
- QC for CVs Sourced to ensure that only highly relevant profiles are shared with the clients.
- Ensuring that daily CV Submissions targets achieved within the specified TAT.
- Keeping a strong check on Team Follow-ups Interview, Selections, joining (Daily/ Weekly/Monthly Basis) to control dropouts every stage of recruitment.
- Providing clarity to every individual (TL & recruiters) regarding their Sourcing, Interviews & Revenue Goals & helping them achieve them with customized strategies.
- Ensuring that entire sourcing activity is captured on the Internal ATS.
- Keeping a check on portal usage to avoid wastage.
- Ensuring Set Process (daily) / Tactical (15 days) / Strategic (45 Days) review meetings are consistently held on time.
- Grooming & upskilling individuals by constantly reviewing individual performance scores over a set period, identifying struggles, and providing timely feedback.
- Helping recruiters develop and improve on the key competency attributes needed to perform their role with complete clarity.
- Reviewing teams performance every 2 weeks through a planned tactical meeting on the matrices defined by the management and promoting team discussion during these meetings to identify challenges faced by everyone on the team during this period.
- Devising specific performance improvement plans for team members facing performance issues and hand holding them revive their performance.
- Ensuring that all the daily client's trackers are shared on time with no errors.
- Ensure that master trackers are updated on daily basis without any errors.
- Ensuring that a weekly performance card is shared with every team member.
Manager- Client Services & Delivery
Varite India Pvt Ltd.
11.2022 - 07.2023
- End to end client handling & Team handling of 15 people - 2 clients Kyndryl & IBM-GBS
Manager- Client Services & Delivery
Maintec Technologies Pvt Ltd.
04.2022 - 10.2022
- End to end Client handling - Handling 2 clients Kyndryl & NTT Global
- In-Depth assessment of requirement from the clients
- Responsible for effectively managing the entire Talent Acquisition process
- Providing solutions and delivery to IT clients.
- Involved in Client Interaction and Client Management.
- Involved in complete End to End delivery life cycle.
- Strongly follow-up with the candidate till the date of joining.
- Catering to all levels of positions for Information Technology (IT) & Non-IT both.
- Hiring for Vanilla skills, Niche skills etc.
- Hired for Global Clients like IBM, TCS, Mind tree, NTT Global, DXC technology, HP, Bharti Airtel, Infosys and Wipro etc.
- Preparing the Weekly & Monthly recruitment report and maintain database of candidates with tracking sheet.
- Lateral recruitment via Portals, Networking Sites and Employee Referrals.
- Handling 2 team leads of 6-6 Recruiters.
- Having Experience on C2H and Permanent Staffing.
- Handling End to End delivery part.
- Posting Job on Job Portals and screening resumes as per Job Description.
- Conducted walk-in interview for various positions.
- Taking Initial Round of Interviews.
- Maintaining HR MIS report related to Candidates.
- Taking regular feedback from the clients.
- Team handling experience.
- Strong negotiation skills and candidate handling skills.
- Develop a pool of qualified candidates in advance of need.
- Experience in handling team.
- Daily reports and MIS preparation of entire recruiter's team.
- Allocating the Requirements to the recruiters.
- Experience in vendor management.
- Attending the client meetings and coordinating with team on a regular basis.
- Managing healthy relations with clients.
Recruitment Analyst
Net Connect Pvt ltd
01.2019 - 02.2022
- Responsible for end-to-end recruitment process.
- Responsible for Recruiting, screening, sourcing, and interviewing the desired candidates based on their skill-set.
- Handling the IBM and working on the projects- GBS, GTD, GTS, AMS, ATS, BOB, Bank of America, IT Security Operations, Vodafone IDEA, HMSI and other projects like ATOS, ICICI Prudential, and Concentrix Daksh.
- Performing the administrative functionalities of an organization.
- Prepared job descriptions for various positions and developed appropriate questions for prospective candidates.
- Coordinated with hiring manager and participated in the interviewing panel.
- Utilizing Portals for sourcing like Shine, Naukri.com, Monster.com, and LinkedIn and through references.
- Communicated results to the candidate and the organization for all selections.
- Assisted in recruitment of staff members and members on contract basis across organization.
- Prepared all recruitment strategies and ensured achievement of all objectives.
- Participated in various candidate selections and prepared an efficient interviewing schedule.
- Analysed all job requirements and screened the appropriate candidate for job.
- Negotiated with movers and assisted employees with temporary accommodation if required.
- Monitored organization policies and recommended changes if required.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Provide the team with a vision of the project objectives.
- Motivate and inspire team members.
- Handled the HPE project- Bharti Airtel, PNB.
- Collecting requirement from the Client and discussing the profile in detail.
- Screening and shortlisting of resumes.
- Interviewing the candidates based on skill sets, Experience, Location and doing Salary negotiation.
- Scheduling Interviews of the short-listed candidates.
- Client Handling.
- Project Management.
- Responsible for coordination of the interviews with the hiring managers and candidates.
- Getting the feedback from the clients and following up the selected candidates till closer.
- Following-up with the candidates to keep them Active and convincing the candidates on the respective offers, terms and conditions of the firm.
- Regular Follow-ups with the candidate on offer made and date of joining.
- Doing Posting and Mass-mailing the requirements in the different job's sites (Like Naukri.com, Indeed, Monster etc.), Networking Sites (LinkedIn, Facebook, WhatsApp groups etc.).
- Making Daily, Weekly and Monthly report (Tracker sheet).
Sr. Recruiter (IC Role)
Progressive Infovision Pvt ltd
04.2018 - 01.2019
- Recruitments Utilizing various sourcing method like Job portals (i.e., Naukri, Shine, etc.)
- Bulk Hiring for in house recruitment & Clients.
- Referring Internal Database, Employee referrals etc.
- Screening & short-listing candidates profile as per the requirements of clients.
- Coordinating with candidates for interview & conducting telephonic interview before shortlisting candidates.
- Interacting with candidate, doing initial screening. Understand their competencies & skill sets, making them understand job role.
- Providing complete, accurate, and inspiring information to candidates about the company and position.
- Preparing candidates for interviewing with the clients by providing detailed information about business strategy, job descriptions, and expectation.
- Arranging for personal interview on shortlisting, having good coordination with the client arranging the final interview.
- Coordinating with the company and with candidates after company selects the candidate.
- Performing End to End recruitment.
- Maintaining daily/ weekly/monthly reports such as interview status reports, closure reports & feedback reports.
- Vendor Management: Coordinated with various manpower consultants to procure resources for its operations across India, general screening of the candidate's profile
- Short-listing them for the interviews, worked on portals.
- Background Verification: Background Verification was carried out for the employees as per the policy, education, experience.
Team Lead
IPRO Service
04.2016 - 03.2018
- Screening & short-listing candidates profile as per the requirements of clients.
- Coordinating with candidates for interview & conducting telephonic interview before shortlisting candidates.
- Interacting with candidate, doing initial screening. Understand their competencies & skill sets, making them understand job role.
- Providing complete, accurate, and inspiring information to candidates about the company and position.
- Preparing candidates for interviewing with the clients by providing detailed information about business strategy, job descriptions, and expectation.
- Arranging for personal interview on shortlisting, having good coordination with the client arranging the final interview.
- Coordinating with the company and with candidates after company selects the candidate.
- Performing End to End recruitment.
- Maintaining daily/ weekly/monthly reports such as interview status reports, closure reports & feedback reports.
- Working on Workday & Assigning, Coordinating, & managing different Vendors on various open positions.
- Conduct initial screening interviews, telephone interviews, and Live Video Interview face-to-face interviews with prospective applicants.
- Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates.
- Responsible for end-to-end recruitment.
- Sourcing from Various Job Portals/ References.
- Initial Interview: Interviewing the candidates based on skill sets, Experience, Location and doing Salary negotiation.
- Formatting: Formatting the resumes as per client's request, making datasheet (Candidate summary sheet) and excel sheet for each resume.
- Scheduling: Scheduling Interviews of the short-listed candidates as per client's requirement.
- Coordination: Responsible for coordination of the interviews with the clients/Panel, Candidates & also arranging for it.
- Follow up: Getting the feedback from the clients and following up the selected candidates till closer.
- Regular Follow-ups with the candidate on offer made and date of joining.
HR Executive/Office Executive
Cyclops Security & Allied services
New Delhi
05.2011 - 05.2012
- Screening & short-listing candidates profile as per the requirements of clients.
- Coordinating with candidates for interview & conducting telephonic interview before shortlisting candidates.
- Interacting with candidate, doing initial screening. Understand their competencies & skill sets, making them understand job role.
- Providing complete, accurate, and inspiring information to candidates about the company and position.
- Preparing candidates for interviewing with the clients by providing detailed information about business strategy, job descriptions, and expectation.
- Arranging for personal interview on shortlisting, having good coordination with the client arranging the final interview.
- Coordinating with the company and with candidates after company selects the candidate.
- Maintaining daily/ weekly/monthly reports such as interview status reports, closure & feedback reports.
Education
PGDHRM - undefined
SYMBIOSIS Center for Distance Learning
Master of Arts - undefined
GNDU
Bachelor of Arts - undefined
Saroop Rani Government College for Women
Sr. Secondary Education - undefined
PSEB
Secondary Education - undefined
PSEB
Skills
- ATS Application tracking system using Ceipal
- Jobdiva
- Ops 360
- Communication
- Onboarding Coordination
- Recruitment metrics analysis
- Onboarding Management
- Relationship Building
- Recruitment strategy development
- Market research
- Adaptability and Flexibility
- Time Management
- Prioritization
- Empathy
- Candidate-Centric Mindset
- Decision Making
- Strategic Planning
- Candidate assessment and evaluation
- Interviewing
- Recruitment budget management
- Cost-per-hire optimization
- Diversity recruitment
- Employer branding
- Onboarding and Orientation
- Talent Pipeline Management
- Compliance and Legal Knowledge
- Data Analysis and Reporting
- Negotiation
- Offer Management
Languages
Hindi
English
Punjabi
Personal Information
- Title: Manager- Client Services & Delivery
- Date of Birth: 1987-08-07
- Marital Status: Married
Timeline
Manager-Client & Delivery Manager
Net Connect Pvt ltd
08.2023 - Current
Manager- Client Services & Delivery
Varite India Pvt Ltd.
11.2022 - 07.2023
Manager- Client Services & Delivery
Maintec Technologies Pvt Ltd.
04.2022 - 10.2022
Recruitment Analyst
Net Connect Pvt ltd
01.2019 - 02.2022
Sr. Recruiter (IC Role)
Progressive Infovision Pvt ltd
04.2018 - 01.2019
Team Lead
IPRO Service
04.2016 - 03.2018
HR Executive/Office Executive
Cyclops Security & Allied services
05.2011 - 05.2012
PGDHRM - undefined
SYMBIOSIS Center for Distance Learning
Master of Arts - undefined
GNDU
Bachelor of Arts - undefined
Saroop Rani Government College for Women
Sr. Secondary Education - undefined
PSEB
Secondary Education - undefined
PSEB
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