Computers Course @ NIIT 2002
Management, Brand Management, Retail & Healthcare Industry and Team Management. With Narayana Health heading Marketing & Business Development for Narayana Healthcity a flagship unit of NH Group
Energized Regional Sales Manager with successful record of penetrating competitor territories and obtaining profitable business opportunities. Promotes exceptional work ethic and committed to finding effective solutions. Background managing regional sales force of 30+ Team members & 5 Clinics along with1 Multispeciality Hospital.
Multi-faceted Regional Sales Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. 8 years of progressive career background combined with dedication to corporate growth and development.
Driven Regional Sales Manager with 8 years track record of success in increasing revenue, improving operations efficiency and building high-performance team. Results-oriented problem solver and skilled leader. Self-directed and motivational style.
Experienced Regional Sales Manager excited to turn around weak territories by leveraging leadership, operations and sales expertise.
Accomplished Regional Sales Manager versed in customer acquisitions, territory development and lead generation. Proficient at taking on tough territories in challenging markets and achieving dramatic results.
Business-minded Regional Sales Manager with expertise in network expansion. Offering 8 years of industry experience and a proven history of exceeding sales goals. Highly organized and adept at efficient delegation.
Successful Regional Sales Director skillful at establishing strategic approaches, finding new customers and expanding territories to maximize revenue. Specializing in Secondary, Territiary & Quaternary Health care
Regional Manager with advanced leadership and program management abilities. Sales expert offering history of exceeding aggressive revenue goals.
Strategic Marketing of Hospital Services in Key Markets in India includes Karnataka, Kerala, Tamilnadu, West Bengal, Assam, and Orissa & MP.
Marketing Strategy: Long-term plans and annual marketing plans arrived through adequate market orientation to identify key drivers, customer segments and develop positioning strategies for target segments for market mix execution.
o Implement strategies to strengthen brand equity of the hospital amongst the customers in the given geography to achieve the long term and short-term revenue growth plans.
o Acquiring Clinical Talent from the Market.Reputed Clinicians with business outcomes.
· Sales and Marketing Planning:
o Value added programs like wellness talks, CMEs, health zones / on site screening, personalized customer service through facilities like preferred privilege cards , cashless facilities, corporate desk services as required by the segment customer belongs to.
· Business Development- Identify new business opportunities through the following
o Identifying new consultants across specialties and bring them into the hospital system as full time, part time or visiting consultants
o Identify newer geographies to build catchment areas for steady referral of patients through various outreach programme - Information centers, CME, Press event initiatives
o Conduct outreach/screening programs, paid and free to identify patients for referral into the hospital.
o Identifying new corporate companies / Institutions and tie ups for IP and health checks- pre employment, annual health checks
Business Intelligence
· Keep track of the customers’ business initiatives, future plans and analyze its impact on the business and develop future plans accordingly.
· Analyze and track the market intelligence data including environmental, customer & competitor information and initiatives and pre-post its impact on the business.
Public Relations
· To ensure the Hospital has very strong visibility and is a top of the mind recall with all patients, corporate and referring physicians through planning and executing a structured PR plan that includes the following:
Results
· Responsible for Revenue Topline performance of the unit (Revenue & Patient Nos).
· Responsible for performance of operational indicators- New Registrations, admissions, occupancy, key procedure, Surgery Targets, Health Checks and capacity utilization across all specialties and targeted geographies.
· Market standings of Brand NH, constantly upgrade NH Brand visibility in the market.
· Venture into new markets: D.K, Udupi & Kerala State for enhancing Revenues @ Group Level
· Emphasis on niche / high end complex procedures, surgeries, Transplants Renal, Liver, Heart & Lung & Bone Marrow Transplants.
· Synergize Flagship hospital doctors into Mysore region for high-end procedures, surgeries & Transplants.
· Introduction of Consultants into newer market in order to enhance Market shares.
ACCOMPLISHMENTS
· SAFE BEAT / Sunday OPD - Conceptualized and designed India’s first of its kind program for mass individuals to check their Heart Functioning.
· Initiation of Transplant Program- Positioning NH Health city as a “Centre of Excellence for Transplants” including Heart, Liver, Kidney & Bone Marrow Transplants. Active member of Core Transplant Team.
· E-Promotion- Introduced promotional channels like social media, search marketing and email marketing. Presently working on digital campaign & programs strategy and supervising associates for SEO traffic analysis.
· Annual Marketing Plan and Budget- Played a key role in marketing plan & marketing budget for group in FY16- 17 along with key stake holders including Finance, IT & HR Teams.
· Website revamp - Conducted website competitive analysis, content modification, updating new Specialties. Launched MSCC.IN dedicated website for Oncology.
· Training- Conducting training program on service delivery for frontline executives to provide equal customer experience in all touch points across the hospital. Review Drs Engagement program such as Birthdays, Dinner Meets & Health Talks.
· New Product Launch- Organized new product launch along with HODs & Sr Consultants within NH Group Hospitals. For Ex : Hematology, BMT, EPS / RFA, KTP, Neurosciences, BTL promotion- Conducted innovative BTL campaign in key towns of Karnataka, Tamilnadu, West Bengal, Assam, MP & Orissa.
· Agency Management- Worked closely with PR agency and creative agency to develop innovative communication strategy and communication materials for growth.
· Media Planning- Developed effective media plan to support brand building initiatives and sales growth. Digital & Offline.
Milestone/Notable Contributions:
Narayana Healthcity: Bangalore
Revenue Growth: Business Growth of 18 % yoy from growth of 9% previous year.
Market Penetration – New Market penetration viz., MP, Assam, Odisha & part of TN & AP.
Cash Revenue: Steep increase in Cash Revenues by engaging TPAs & focus work by teams in Walk-in.
Clinic Launch: Successfully launched 3 clinics with primary care services.
Narayana MS Hosp : Mysore Region
Revenue Growth: Business Growth of 26 % Yoy from growth of 9% previous year. 2017-18: 12% in 18-19 : 16% Growth & 11 % in 19-20 & 12% growth in 20-21. Proud to mention NH Mysore became 100 Crore Unit in FY 23.
· Introduction / Empanelment of TPAs, Insurance & Key Corp Tie-ups to get right payor mix ration to ensure business profitability.
· Got star doctors from the Markets for Key specialties to emphasis on revenues.
· Launched Information Centers & superspecialist Clinics in key markets: Superspecialities OPDs: Mysore: 3 clinics, Virajpet : 1 & Madikeri : 1 Clinic. Successfully created IP funnel from these Centers to Hospital.
· Hospital Tie-ups in HNI Markets such as Kodagu Dist & Mandya: Cater to Paying Patients
· Introduced and marketed Service level enhancement initiatives: Video Consultation, Second Opinion clinics, Online appointment, Home services etc.,
· Introduced unique concept: Launch of Ambulance Brigade with 24X7 Call center / Helpline in Key Markets to fetch MI, Stroke, GI Emergencies & RTA cases
· Commencement of Baby Rescue Team: unique concept in Mysore Market
· Augmentation of key doctors in the market for high end Procedures & Surgeries by Engagement activities in the Mysore peripheral markets. Clinical Newsletters, Thanking letters, Birthday events etc.,
· Regular Outreach clinics in Mysore, Mandya, Kodagu & Chamarajanagar Markets: Key Consultants in Cardiology, GI Sciences, Neurosciences, Oncology, Ortho, Renal Sciences, Pediatrics & OBG / Gynecology.
· Business quantum of 1.3 Cr from Comprehensive Cancer Care.
· Appointment of Visiting consultants to promote Cash / Insurance Patients
· Introduced Service excellence: special segment of OPD for Paying Patients
· Active engagement activities with Netizens: Device Digital Campaigns with Product / Speciality Focus: High end Surgeries, Procedures & Quaternary Care
· Analysis of Patient Cycle Management: Lead to Discharge, Performance Tracking
· Surpassing 1 Cr revenue through Digital Platforms
· Consistent Digital promotion: Google AdWords, SEOS, SEMs, FB Live programs on important Health Days, Patient awareness, Testimonials etc. Google Ratings moved from 3.8 to 4.9 currently.
· Launched 20+ Speciality Clinical Campaigns in social media.
Strategic Business Consultancy
· Heading Gift Voucher Business as Country Head.
· Complete Brand Management of Gift Vouchers of Landmark Group.
· Spearheading a Project of Gift Vouchers Alliance with Landmark group companies’ viz., Lifestyle, Max, Spar, Fun city and City Max Hotels.
· National Rollout of Gift Voucher Business.
· Training and Development of Regional Marketing & Store Teams.
· For the 1st time in India launched a very new and unique Business Model through appointment of Channel Partner for Sales and Promotion of Gift Vouchers.
· Able to turn around in Institutional Business of Gift Vouchers at Lifestyle to a greater extent.
· Successful entry into 50+ Websites covered major Gifting Portals in a short span and a Rapid Pace.
· Enhanced sales operations through development of new sales strategies, coverage efficiencies
· Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
· Forecasted sales and established processes to achieve sales objectives and related metrics.
· Identified and qualified new distributors to increase market share in key territories.
Milestone/Notable Contributions:
Spearheading various functions like sales/marketing, sales promotions, team management, channel management etc.
* Responsible for Activation at POP, Planning and Running of Channel Programs.
Eg: Rin Shahansha Promo, Domex Kalas promo, Kiosk Sachet plan.
* Executing Brand and Trade Activations to ensure that, HLL wins the Shopper @ POP.
Eg; Supervalue and Vijeta Concept Implementation. Leadership Outlets Concept. New Launch Brand displays with Brand Messages.
* Identifying the Opportunities & Gaps in the Market and Designing a plan to Connect with the Shopper with the support of Channel Partners.
Eg; Rin Channel/SKU plans. Shampoo Activation plan in WS & FG. Supervalue activations.
* Different Activation Plans for Different Channels –Depends on the Shoppers’ Profile in the Channels & Requirements.
Kiosk sachet & LUP plan. Laundry Large pack FG plan. Mass Retail SkU plan.
* Identifying the Activation Opportunities and Space in different Channels, Designing the Architecture to tap the sales opportunities and enhance Shoppers’ experience.
Eg: Branded Canopy for Supervalue. Countertop ready dispensers for an easy access and impulse. Sachets sleeves and hangers for improved visibility
* Working closely with Key Channel Partners and helping them with Planograming, Category Management, Training of their staff & Advice on Best Business Practices
* Complete Restructuring of Bangalore city (Territory) to substantially improve Quality of Stockiest, Salesmen, Focus and involvement by the RS’s. Development of Joint Business Plan with RS’s to have Shared Responsibility for Growth.
* Distinction of creating actionable plans and entrusting responsibilities 3P Supervisors, Channels and Categories
* AE will also work closely with Sales Team and Pass feedbacks on the Market and activities
* Driven Channels with the differentiated Channel activities to post 12% overall Growths. (WS Grew by 15% despite Metro AG)
Sales abilities
Computers Course @ NIIT 2002
Certified completed Digital Marketing
MS Office Application, Hospital Information Management System, POS, Gift Voucher Tracking System, HIMS, CRM etc,
MBA Marketing & Systems Mgt
Business Management
MBA in Healthcare Operations Management
MBA Marketing & Systems Mgt