

To be associated with a progressive organization in Service - Operations & Maintenance / Marketing that gives scope to up date my knowledge with the latest tends and be a part of team that works towards the growth of the organization. Result-focused, professional with nearly 36 years of experience in Service Operations, Maintenance & Repairs, Client Servicing and Team Management. Resourceful at maintaining business relationship with clients and customers to achieve quality product and service norms by resolving their service related critical issues. Adept at spearheading entire service operations along with implementation of various techniques for improving the process operations along with cost effectiveness. Solutions-driven, customer-centric professional with significant experience in handling all aspects of service functions encompassing factory and field service.
Major Equipments Handled:
Notable Highlights:
Headed the franchise team looking after technical assistance to customers regarding the products and effective managements on warranty administration of world leading manufactures like KOMATSU, BOMAG, KATO, VOGELE, TAMROCK, MARINI, ATLAS CAPCO, SULLAIR, XGMG and
the principal communications.
Played a major role in looking after workshop service repairs, product support as well as outstation / field repairs all over in Oman backed by a team of dedicated Supervisors / Engineers and 150 Technicians.
Administered activities related to maintenance, service and troubleshooting of equipment which are working at various Road Projects, Oil & Gas sectors at North / South PDO of Oman and all over the Oman.
Led Service Marketing Team consisting of Marketing Engineers and all Technicians through Workshop Engineers / Foreman; visited customers and their working sites, carried out inspections of machines as per the OEM specs.
Instrumental in making required parts quotation and submitting repair estimates. Followed up for approval & ensure proper repairs; maintained committed delivery and monitored activities related to realization of payments.
Pivotal on carrying out quality control activities for repairs carried out on machines as per estimates.
Undertook activities related to preparation of department annual budget with respective of the target.
Accountable for developing new marketing strategies, reviewing customer satisfaction / recovery rate and conducting monthly review of business as per the target.
Efficiently prepared SWOT Analysis of the department and presented it to the management.
Shouldered responsibility of preparing incentive schemes for Production Staff, Workshop Engineers, Franchise Engineers, Marketing Engineers and Supporting staff.
Responsible for preparing monthly MIS (Management Information System) of department and reviewed MIS with the Management.
Looked after activities related to monthly study of market share and ways to improve.
Followed up all accident related repairs on machines / workshop accidents and monitored with Insurance.
Significantly contributed in possessing conceptual and analytical abilities for ensuring effective decision making.
Essayed a stellar role in following up with all branches in Oman for monthly target revenues, staff requirement, tools requirement and other miscellaneous support.
Komatsu Wheel Loader viz. WA320-3, WA320-5, WA420-3, WA380, WA470-3, WA500-3, WA600-3, WA700-3, etc.
Komatsu Dozers viz. D155A-1/2-3, D355, D275A-5, D475A-5, etc. Komatsu Dump Trucks HD325-6, HM400, etc.
Komatsu Excavators viz. PC220-7, PC300-7, PC350-8M, PC400-7, PC450-8M, PC600-7, PC800-7, etc.
Komatsu Graders viz. GD665, GD705A-4, etc. Bomag Rollers viz. BW211D-3, BW211D-40, etc. Asphalt Pvers Viz Vogele, Marini
Kato Truck Mounted and Rough Terrain Cranes viz. NK200, NK250E-IV, NK500E- v, NK550VR, NK800, KR25, KR250, KR300, etc.
XCMG QY25K, QY50K, QY70K Cranes.
Atlas Copco Hammers like MB1500/1600, HB2200/3000, etc. Manitou Forklifts MVT675.
Komatsu forklifts of various capacities i.e., from 3 -100 ton.
Overhauling of different types of Engines / Transmissions / Hydraulic Components.
Sullair make 260DPQ Compressor, BDS15, 22, etc.
Tamrock make Ranger600, Ranger700, etc. drilling machines.
Troubleshooting of Engine / Hydraulic / Transmission Systems of all the above equipment.
Notable Highlights:
– Looking after the after sales service of all BEML products including field assembly, pre-delivery inspection, periodic maintenance record, trouble shooting & repairs at sites and warranty administration.
– Played a major role in maintenance contract and implemented same in major customers like M/s SCCL Kothagudem. AP, NLC Neyveli Tamil Nadu, FACT , I R E, K M M L and M/s MALABAR CEMENTS LTD, Palakkad, Kerala.
– MajorPrivate customers handled, K P Paulose, K C Mathai & K A Thomas, Babu Paul, Shreedhanya consruction, K N Sathyapalan, Bharathy Clay,Plakkattu Granites, Chandragiri construction,
– Led Service Team for first BEML back hoe loader BL-3 and played vital role on field modification and assisted R&D Department in hydraulic piping’s.
Major Equipments Handled:
– Beml Hydraulic excavators.
– Beml Bulldozers.
– Beml Motor graders.
– Beml Wheel loaders.
– Beml Scrappers
– Beml Pipe layers
– Beml Dump trucks
– Beml Track shovels
– Cummins make & Komatsu make Diesel Engines.
Headed the franchise team looking after technical assistance to customers regarding the products and effective managements on warranty administration of world leading manufactures like KOMATSU, BOMAG, KATO, VOGELE, TAMROCK, MARINI, ATLAS CAPCO, SULLAIR, XGMG and the principal communications.