Hi, I’m
Kumar Velusamy
Software Test Engineer
Bengaluru
Summary
Seasoned Professional with 10+ years of experience in Quality Assurance domain with specialization in Project Management, Business Process Management, Customer Contact Centre. Experience in Estimations, Test Plan/Strategy, Forecasting, Planning, Status Reporting, and publishing metrics, Reviews, UAT coordination, production support, Functional automation, Sanity tests, ad hoc testing, Production smoke test sign off. Looking for a challenging opportunity where my organizational skills, business knowledge, people & project management skills are beneficially utilized to mutually help and meet organizational goals and personal development.
Overview
14
years of professional experience
Work History
The Hudson's BayBengaluru
Sr QA Tester
09.2022 - Current
Job overview
- Developing and Executing Test Plans: Responsible for creating test plans and test cases, and executing them to ensure that the product meet quality standards. Thorough understanding of testing methodologies and techniques, and adapt them to the specific needs of each project.
● Leading Testing Efforts: Coordinating the work of team members, delegating tasks, and ensuring that testing milestones are met.
● Identifying and Reporting Defects: Identify and report defects in JIRA. Collaborate with developers to troubleshoot and diagnose issues, and provide detailed documentation of defects and their impact.
● Continuous Improvement: Identify areas for improvement, recommend and implement process changes, and stay up-to-date with industry best practices and emerging trends.
● Mentoring Junior Team Members: Share knowledge and expertise with junior team members along with mentoring, training, support & guidance.
● Collaborating with Cross-Functional Teams: Collaborate with cross-functional teams, including developers, project managers, and business stakeholders, to ensure that quality standards are met and the product is delivered on time and within budget.
● Test Automation: Very recently learning to automate the regression suite
● Regression testing, product smoke test during weekly releases with tight turn around and deadlines,
● Additional Responsibilites
1. Handled a time sensitive project, rallied the team whenever necessary and brought down the blockers drastically.
2. Recently being part of release management team, understanding the change management & incident management process - Skills: Communication · Analytical Skills · Change Management · Release Notes · Project Management
ANI Technologies, OLA CabsBENGALURU
Team Leader
09.2021 - 08.2022
Job overview
- Handled 40 Chat/Email Support/Inbound Agents for a pilot process
- End to end support for used car sales section
- Handling both the buyer and seller queries
- Maintain the sanity of Service Levels, Answer Level, First Response Time, Average Response Time and AHT
- Drive team's performance by sharing the feedback with the bottom performers on a daily basis
- Responsible to provide the training to new candidates and refresher training to enhance the performance of old agents
- Hire new and appropriate candidates for the process whenever it's required
- Refresher training to enhance the skills.
Paramind Consultancy ServicesMEXICO CITY
Test Lead
07.2016 - 05.2018
Job overview
- Handled a team of 15 Testers
- Analyze the requirement and prepare Test Case
- Estimation and resource planning for QA
- Create Test Strategy by coordinating with Project Manager, Business Manager and Development Leads at Onsite
- Coordinating with the team, delegating work and reporting status to all the stakeholders on a timely basis
- Coordinating with different test support teams for QC DB, Security Testing
- Coordinating with Business and Tech teams to finalize the testing timelines and plan to see integration and System testing are done without any issues
- Attending the Leads meeting to represent the QA
- Coordinating with development leads for defects closure
- Executing test cases and Defect Management
- Pathfinder Business Analysis
COIMBATORE
Team Leader
09.2013 - 03.2015
Job overview
- Handled a team of 30 members, Allocation and Staffing Plan
- Handle business via direct interaction with clients to reduce property tax
- Major responsibility includes initial return preparation and valuation analysis, as well as property tax research and gathering other pertinent information for time sensitive projects
- Involved in process stabilization
- Timely follow up on escalation and any process gaps from the client end
- Conducted Knowledge Check on new hires and train them accordingly on process gaps
- Ensuring the business SLA’s such as AHT, FCR, are met
- Responsible for end to end process operations
- Front line contact for customers and management
- Responsible for performance management, Conducting Rating discussions and Attrition management
- To ensure that all business tasks are responded in a timely, consistent, friendly, professional manner that results in rapid, accurate fulfillment of the needs of the customer as well as business
- Ensure rapid response and follow-up to phone and electronic mail requests from clients seeking assistance
- Set SMART Goals for the Process Executives in alignment with the Global Support Services operational objectives
- Part of recruiting team, hire candidates
VWR Lab Products Private LtdCOIMBATORE
Team Lead - AR Support
07.2009 - 06.2013
Job overview
- Handled a Team of 15 members
- Ensuring the daily & monthly TAT & KPI set achieved by the team
- Was part of a major migration of ERP and was part of UAT Team
- Induct associates into company and give them a detailed overview about company, supply chain & order to cash (O2C)
- Understand team’s knowledge level on process, recommend & conduct refresher training
- Work on all the fall out checks on a daily basis
- Innovate options & strategies to increase ‘hit rate’
- Make sure the cash is applied against the right invoices and booked against the right GL codes
- Handled 2 Reconciliations Specialists
- Part of recruiting team, hire candidates
- Back up of building daily reports(MIS) for the whole process
- Was part of BOM (Back order Management)Team
Education
Park Engineering College
Bachelor of Engineering from Mechanical
Timeline
Sr QA Tester
The Hudson's Bay
09.2022 - Current
Team Leader
ANI Technologies, OLA Cabs
09.2021 - 08.2022
Test Lead
Paramind Consultancy Services
07.2016 - 05.2018
Team Leader
09.2013 - 03.2015
Team Lead - AR Support
VWR Lab Products Private Ltd
07.2009 - 06.2013
Park Engineering College
Bachelor of Engineering from Mechanical
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