K. VIJAYA KUMAR
Operations
CHENNAI,TN
Summary
Seeking a well- defined position to utilize my skills and abilities to be unique in the industry that offers growth for my abilities. Experienced Assistant cinema manager with over all 12 years of experience in Operation Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Assistant cinema manager
AGS Cinemas pvt ltd
Chennai, TN
09.2016 - 01.2021
- Also working as Apprentice in CASINO HOTEL, Cochin-3 (F&B Production Department), from 2004 to 2006.
- Worked as a Sr-Shift manager in KFC, the Yum international restaurant (P) India Ltd from 2009 to 2016
- Joined as Duty manager in AGS cinemas Pvt Ltd from 2016.
- Promoted as Assistant cinema manager same company from 2018.
- Working as a part-time photographer.
- Key Areas :-
- Responsible for restaurant operations during assigned shifts, including opening & closing restaurant.
- Provided production direction to team members clearly and concisely.
- Set an example for team members by working hard to implement shift plan and ensure swift and smooth production.
- Delegated in a way that encouraged the team to work together during the shift to ensure the restaurant operates to company standards.
- Demonstrated patience and a positive attitude with the team.
- Motivated team members to exceed customer expectations with food and friendly service in clean surroundings.
- Worked with team to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
- Took initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.
- Completed checklists and procedures for cash reporting, inventory control, and scheduling during shift.
- Maintained a strict inventory control of stock as well as ordering, stocking, and inventory reports.
- Maintained high standards of service throughout the operational day.
- Communicated openly and honestly with subordinates, superiors and all others.
- Provided leadership by engendering excitement.
- Ensured that all aspects of the outlet contributed to 100% guest satisfaction.
- Assisting to my AGM.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Worked flexible hours; night, weekend, and holiday shifts.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Developed team communications and information for meetings.
- Served customers in a friendly, efficient manner following outlined steps of service.
Education
Bachelor of Arts - English
Sunrise University (Distance Education)
Alwar Skills
Working experience as a Unit in-chargeKnow all phases of restaurant managementAbility to work a flexible schedule of daysAbility to accomplish multiple tasks within established timeframesAbility to react to change productively and handle other tasks assignmentHandle with all department ensure for smooth operationEnsure team members are doing with SOP
Shift Oping and Closing process
Drawing & painting
Inventory control & Management
LeadershipPhotographyMS Office
System Reporting
Safety & security
Team Duty Scheduling
SOP process
Shift handling
Manager support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- HSC (Tamilnadu Examination Board) from C.B.
- Hr School,.
- SSLC (Tamilnadu Examination Board) from P.T.LEE.CN.
- High school Technical Qualification:.
- Successfully Completed One Year DIPLOMA in FOOD PRODUCTION and PATTISSRIE from MIHM&CT Chennai.
- Successfully Completed DIPLOMA IN HOTEL MANAGEMENT & CATERING TECHNOLOGY from MIHM&CT Chennai.
- Industrial Exposure Training:.
- Trained as Trainee in CASINO HOTEL, Cochin-3.
- For 6 months.
- Trained as Trainee in THE AMBASSADOR’S, New Delhi-37.
- For 6 months.
Quote
Don’t take rest after your first victory because if you fail in second, more lips are waiting to say that your first victory was just luck.
APJ Abdul Kalam
Timeline
Assistant cinema manager
AGS Cinemas pvt ltd
09.2016 - 01.2021
Bachelor of Arts - English
Sunrise University (Distance Education)