Vinoth Kumar Kumaresan
Sales Admin Profile
Chennai,TN
Summary
Accomplished professional with a proven track record in business development and sales management. Expert in driving sales growth and managing high-performing teams, demonstrating exceptional planning skills and customer service acumen. Achieved consistent results through strategic leadership and effective people management, enhancing operational efficiency and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Sales & Admin Coordinator
Beva Silicones Pvt Ltd
02.2021 - Current
- Asked probing questions in order to respond effectively.
- Located and gathered information from the appropriate source to assist in resolving business issues.
- Pursued information that may not be readily available.
- Composed, modified, and proofread correspondence, reports, or presentations from rough drafts, general instruction, or based on special knowledge of area and Company.
- Schedule meetings, conference rooms, and make travel arrangements as necessary.
- Oversaw calendar, scheduled appointments on behalf of manager.
- Prepared materials needed by manager for meetings and telephone calls.
- Created and maintained spreadsheets for monthly sales, profitability, and forecasts using advanced Excel functions and calculations to develop reports and lists.
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Prepared conference rooms.
- Dispersed incoming mail to correct recipients throughout the office.
- Composed and drafted all outgoing correspondence and reports for managers.
- Worked closely with purchasing to complete stocking and special orders, to consolidate purchases, and shipping.
- Handled paperwork such as quotation, purchase order, vehicle monitoring, and other documented papers.
- Handled customers' inquiries.
- Gathered information and prepared reports.
- Provided administrative support to the sales management group and other senior management, when necessary.
- Coordinated distribution of all internal and corporate required reports.
- Interacted with managers at all levels to obtain information necessary to resolve the items identified and report results.
Branch Head
Marvel Tours Pvt Ltd
07.2013 - 08.2020
- Managing Budgets.
- Supervising staff.
- Arrange visitor accommodations.
- Plan travel accommodations and itineraries.
- Preparing tourist or visitor information.
- Administer travel policies and budget.
- Promoting tourism.
- Assist with travel issues.
- Evaluate travel services.
- Handle customer complaints when necessary.
- Maintaining statistical and financial records.
- Making a booking for clients.
- Making Presentations.
- Marketing services.
- Promoting package tours.
Team Leader
Serco BPO
07.2009 - 05.2012
- Ensured the team achieves goals consistently through Call Quality mentoring, coaching sessions, Productivity, Adherence, and Attendance.
- Developed specific learning objectives for each CSR, using coaching plans.
- Investigated, Analyzed, and Resolved outstanding issues.
- Monitored and maintained schedule adherence related to breaks, lunches, absenteeism, and lateness.
- Approved/disapproved vacations and requests for days off, holiday staffing, team meetings, training, seminars, and other daily schedule adjustments.
- Ensured the highest level of data integrity for decision-making purposes.
- Monitored and analyzed daily outbound call statistics, as well as program KPIs.
- Took care of customer escalations and provided solutions.
- Assisted in new hire training.
- Communicated performance expectations to employees.
- Provided guidance, instruction, direction, and leadership to the team.
- Provided feedback to team members to help achieve desired results.
Education
Bachelor of Tourism Studies - Tourism And Travel Management
Tamil Nadu Open University
Chennai, India 04.2001 -
Bachelor of Engineering - Electrical And Electronics Engineering
Srinivasa Institue of Engineering College
Chennai, India 04.2001 -
Skills
- Business Development
- Sales Management
- People Management
- Sales Account Management
- Executive Management
- Planning Skills
- Customer Service Skills
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Software
Microsoft Office
SAP Basic
Tally Basic
Declaration
I hereby declare that the above particulars specified are true and best of my knowledge and bellief.
Timeline
Sales & Admin Coordinator
Beva Silicones Pvt Ltd
02.2021 - Current
Branch Head
Marvel Tours Pvt Ltd
07.2013 - 08.2020
Team Leader
Serco BPO
07.2009 - 05.2012
Bachelor of Tourism Studies - Tourism And Travel Management
Tamil Nadu Open University
04.2001 -
Bachelor of Engineering - Electrical And Electronics Engineering
Srinivasa Institue of Engineering College
04.2001 -
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