K.V. Rajat
Customer Service - Escalation Specialist
Bangalore
Summary
About Rajat
Enthusiastic BBA IT graduate who is a people-oriented person with results driven approach. I am a quick learner who is continuously striving for perfection.
My goal
To work with an organization which gives me the potential to grow professionally with ample scope for learning and further enhance my skills which would mutually benefit my career and Organization’s objectives.
Overview
3
3
years of professional experience
Work History
Customer Service - Escalation Specialist
Teleperformance Global Services
Bangalore
01.2024 - 07.2024
- Resolved complex customer issues by diligently researching and collaborating with cross-functional teams.
- Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
- Improved customer retention rates by skillfully diffusing 8000+ difficult situations and cases through empathetic listening and effective problem-solving techniques.
- Contributed valuable insights during weekly team meetings about emerging trends or challenges faced during escalations.
- Mentored junior team members on proper escalation handling techniques, improving overall team performance.
Business Analyst
Manpower Group
Mumbai
03.2022 - 06.2022
- Day to day activities included managing west and middle region retail Acquisition customers.
- Manage and ensure account retention.
- Negotiation with internal stakeholder between tech team, business team and support team to facilitate client requirements
Credit Officer
Datamatics Global Services
Mumbai
09.2021 - 02.2022
- Day to day activities included processing and disbursing loan applications for two wheelers and used cars.
- Attention to details, consistently achieved 100% accuracy with productivity of 125%
Education
BBA IT -
Symbiosis International University
08.2021
PUC (10th +12th) -
Sri Sankara Vidyalaya
05.2018
Skills
Negotiation skills, critical thinking, equipped with innovative and holistic problem-solving skills coupled with interpersonal skills as the key forte
Accomplishments
- Expansion of role
- Got recognized for 125% productivity.
Training
- 2022, Cyber Security, Mumbai, Manpower
- 2022, Customer Acquisition, Mumbai, Manpower
Timeline
Customer Service - Escalation Specialist
Teleperformance Global Services
01.2024 - 07.2024
Business Analyst
Manpower Group
03.2022 - 06.2022
Credit Officer
Datamatics Global Services
09.2021 - 02.2022
BBA IT -
Symbiosis International University
PUC (10th +12th) -
Sri Sankara Vidyalaya
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