Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Timeline
Generic
K.V. Rajat

K.V. Rajat

Customer Service - Escalation Specialist
Bangalore

Summary

About Rajat

Enthusiastic BBA IT graduate who is a people-oriented person with results driven approach. I am a quick learner who is continuously striving for perfection.


My goal

To work with an organization which gives me the potential to grow professionally with ample scope for learning and further enhance my skills which would mutually benefit my career and Organization’s objectives.

Overview

3
3
years of professional experience

Work History

Customer Service - Escalation Specialist

Teleperformance Global Services
Bangalore
01.2024 - 07.2024
  • Resolved complex customer issues by diligently researching and collaborating with cross-functional teams.
  • Enhanced customer satisfaction by effectively addressing and resolving escalated concerns in a timely manner.
  • Improved customer retention rates by skillfully diffusing 8000+ difficult situations and cases through empathetic listening and effective problem-solving techniques.
  • Contributed valuable insights during weekly team meetings about emerging trends or challenges faced during escalations.
  • Mentored junior team members on proper escalation handling techniques, improving overall team performance.

Business Analyst

Manpower Group
Mumbai
03.2022 - 06.2022
  • Day to day activities included managing west and middle region retail Acquisition customers.
  • Manage and ensure account retention.
  • Negotiation with internal stakeholder between tech team, business team and support team to facilitate client requirements

Credit Officer

Datamatics Global Services
Mumbai
09.2021 - 02.2022
  • Day to day activities included processing and disbursing loan applications for two wheelers and used cars.
  • Attention to details, consistently achieved 100% accuracy with productivity of 125%

Education

BBA IT -

Symbiosis International University
08.2021

PUC (10th +12th) -

Sri Sankara Vidyalaya
05.2018

Skills

Negotiation skills, critical thinking, equipped with innovative and holistic problem-solving skills coupled with interpersonal skills as the key forte

Accomplishments

  • Expansion of role
  • Got recognized for 125% productivity.

Training

  • 2022, Cyber Security, Mumbai, Manpower
  • 2022, Customer Acquisition, Mumbai, Manpower

Timeline

Customer Service - Escalation Specialist

Teleperformance Global Services
01.2024 - 07.2024

Business Analyst

Manpower Group
03.2022 - 06.2022

Credit Officer

Datamatics Global Services
09.2021 - 02.2022

BBA IT -

Symbiosis International University

PUC (10th +12th) -

Sri Sankara Vidyalaya

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K.V. RajatCustomer Service - Escalation Specialist