K V SRAVAN SWETHAK
Vijayawada
Summary
Highly communicative individual with strong interpersonal skills and an ability to adapt to working in team environments. Motivated by challenge, an astute and dedicated human working to the highest of ability and effectively managing the challenges along with reliability, honesty, integrity and ability to collaborate.
Overview
7
7
years of professional experience
Work History
Client Delivery Manager
Qurinom Solutions Pvt Ltd
03.2022 - 09.2022
- Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
- Lead and handled over all projects based on client requirement's and personally headed a project Showcase with over 64 employees as a team from various sectors and facilitating them with technical interactions along with social exposure for industrial development.
- Provided market intelligence and feedback to global and regional teams on market, industry, and competitors' development. Developed new service offerings based on detailed and documented insights of market and client needs.
- Built and maintained relationships with key contacts of potential clients, consulting companies and partners in order to get access to new opportunities. Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Collaborated with business development, marketing and product departments on creation of competitive concept proposals
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Monitored sales team performance, analyzed sales data and reported information to area managers.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
Executive Member
CONFEDERATION OF INDIAN INDUSTRY (CII)
11.2019 - 01.2022
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Assigned tasks, reviewed performance and devised improvement plans or corrections. Promptly addressed concerns, complaints and inquiries to meet industrialists' satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided exceptional customer service to customers, increasing customer loyalty 97%.
- Applying management techniques to improve the quality of the output of a process. Part of this role, I have interacted with both Industrialists, Young Entrepreneurs, Govt Officials and senior management frequently.
- Delivered superior industrial services, fostering strong rapport, retention and satisfaction. Maintained constructive team environment through effective mediation of disputes between associates and application of motivational techniques
- Worked directly with management, Managing Directors to brainstorm, discuss strategy and mitigate key issues.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Directed strategic workforce planning, performance management, and benefits administration.
Business Executive
USTAXO LLC
08.2016 - 12.2019
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Train the new candidates about task handling & make them to aware in real time scenario.
- Engage with senior level management executives, up to and including client interaction and their teams.
- Providing effective communication and professional relations with customers, suppliers and co-workers.
- Provides organizational support to business operations.
- Perform cost allocation and provide monthly provision to team. Involved in activities of purchase request /order management, managing invoices & reporting activities.
- Manage access requests for market data & telecom services for users across business lines.
Junior Executive
NEW WAVE CORPORATE SOLUTIONS
10.2015 - 07.2016
- Exposure in end-to-end development of providing best service, right from requirement analysis, Process study to delivery
- Follow up with clients to provide guidance in case of any issues with payment or tax assistance.
- Work on programs designed to understand quality of our client engagement.
- Perform call down or non-call downs based handling and document detailed reports for same.
- Sending out updated Letters to Customers and providing reports on a filing basis regarding their tax returns.
Education
B.Tech - Information Technology
Lakireddy Bali Reddy College of Engineering
Mylavaram2015
Skills
- Technical Skills : Tableau, C, C, JAVA (core),ORACLE 12C, Eclipse
- Key Skills : Managing Operations and Efficiency, Leading Projects, Workflow Management, Business Process Reengineering, Budgeting and Forecasting, Leading Team Meetings, Handling Escalations, One Call Resolution, Performance Tracking and Evaluations, Call Center Operations, Work Prioritization, Service Delivery Optimization, Client Relations and Retention, Job and Task Observation, Satisfaction Surveys, MS Office, Customer Experience Management, Project Development, Scrum Methodology, Process Development and Implementation, Six Sigma Methodologies, Project Goals and Milestones, Sales Statistics Analysis, Workforce Management, Team Recruiting and Onboarding, Process Monitoring, Scheduling and Coordinating, Managing Employee Relations, Business Analysis, Worker Supervision, Customer Complaint Resolution, Business Analytics, Growth Portfolios, Employee Retention
Key Achievements
- Headed over 150 employees with best project success rate
- lead asian and south african region for organization product sales and customer succession along with support of 97% resolution rate.
- Built and maintained relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.
- Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth.
- Employee of the year 2018 & 19
Co-Curricular
- Stood in top 50 teams in e-yantra robotics competition conducted by IIT-Bombay.
- As Student Coordinator for Information Technology department in college Tech. FEST LAKSHYA-2k14.
- Volunteered for national wise workshop WOWZAPP conducted at LBRCE by IT department.
- Won Merit certificate in ethical hacking work shop.
Timeline
Client Delivery Manager
Qurinom Solutions Pvt Ltd
03.2022 - 09.2022
Executive Member
CONFEDERATION OF INDIAN INDUSTRY (CII)
11.2019 - 01.2022
Business Executive
USTAXO LLC
08.2016 - 12.2019
Junior Executive
NEW WAVE CORPORATE SOLUTIONS
10.2015 - 07.2016
B.Tech - Information Technology
Lakireddy Bali Reddy College of Engineering
Similar Profiles
Shibalik DebShibalik Deb
FLUTTER DEVELOPER at QURINOM SOLUTIONSFLUTTER DEVELOPER at QURINOM SOLUTIONS
Jissin AntonyJissin Antony
Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)Assistant Manager - Financial Shared Services at Thinksynq Solutions Pvt Ltd (Outsourced to Servion Global Solutions Pvt Ltd)
Hari Prasad PoovalingamHari Prasad Poovalingam
Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)Quality Analyst at Nthrive Global Solutions Pvt. Ltd (Formerly E4E Business Solutions Pvt. Ltd)
JOHN KENNEDYJOHN KENNEDY
INTERIOR DESIGNER at RAGHUVANSH FURNITURE AND INTERIORSINTERIOR DESIGNER at RAGHUVANSH FURNITURE AND INTERIORS
CHANDRA KIRAN RAJ MATHANGICHANDRA KIRAN RAJ MATHANGI
Payment Officer-Customer Relations at TanservPayment Officer-Customer Relations at Tanserv