K V V NAGA ESWAR KUMAR
Hyderabad
Summary
Results-driven Operations Leader with expertise in disbursement operations and compliance. Focused on process improvement and team leadership to enhance operational efficiency and customer satisfaction. Skilled in MIS reporting and conflict resolution, delivering innovative solutions and promoting cross-functional collaboration to meet organizational objectives.
Overview
3
3
Languages
9
9
years of post-secondary education
10
10
years of professional experience
Work History
Deputy Manager of Operations
ICICI BANK LIMITED
HYDERABAD
11.2021 - Current
- Managed Disbursement operations workflows across ICICI Bank service requests and escalations.
- Supported loan processing, verification, and document closure across operations teams.
- Coordinated commercial business servicing and documentation checks to meet customer requirements.
- Resolved customer issues through coordination with branch staff and back-office units.
- Trained team members on ICICI Bank operational standards and service protocols.
- Developed and implemented operational policies and procedures, enhancing overall operational efficiency.
- Prepared operational reports, MIS updates, and management summaries for review.
- Reviewed compliance procedures for banking operations and internal control requirements.
- Identified areas for process improvement and developed action plans accordingly.
- Ensured compliance with applicable laws and regulations related to operations activities.
- Facilitated training sessions for new staff members on relevant operational topics.
- Analyzed data related to operations performance and customer satisfaction levels.
- Collaborated with cross-functional teams to develop innovative solutions for operational challenges.
- Responded to information requests from superiors, providing specific documentation.
- Collaborated with team leaders on quality audits.
- Assisted senior leadership with executive decision-making by providing detailed daily reports.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
Executive Financial Associate
Frontline Technologies Limited
HYDERABAD
02.2017 - 10.2021
- Managing financial processes and procedures and ensuring to comply with the company and policies and regulations
- Supervising the Department Personal to Ensure Accuracy and Timely delivery of client deliverables
- Supporting the business by providing ad-hoc analysis and reports
- Reviewing or Scrutinizing client KYC documents as part of client on-boarding and engagement
- Client due diligent process is being evaluated to meet the company compliance policies
- Resolving and escalating the issues and challenges involved proactively and in a timely fashion
- Reviewing the existing manual process involved and developing the effective solutions so as to eliminate 2the manual process involved in handling customer queries and process involved
- Ensuring all client queries are dealt with in a timely and accurate manner
Education
Master of Technology - Embedded Systems
R G M ENGINEERING COLLEGE
Nandyal 12.2012 - 12.2016
Bachelor of Technology - Electronic Engineering
NARAYANA ENGINEERING COLLEGE
Nellore 08.2009 - 07.2012
Diploma in Electronics And Communication Engineering
BanaganapalliIntermediate Certificate -
Rao's Junior College
Nandyal 05.2004 - 06.2006
S P G High School
Nandyal Skills
- Disbursement management
- Loan processing
- KYC compliance
- Banking compliance
- Internal controls
- SOP development
- Process optimization
- Quality audits
- MIS reporting
- Operational excellence
- Cross-functional collaboration
- Team management
- Workforce management
- Issue resolution
- Time management
- Scheduling management
- Organizational development
Languages
Telugu
First Language
English
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Timeline
Deputy Manager of Operations
ICICI BANK LIMITED
11.2021 - Current
Executive Financial Associate
Frontline Technologies Limited
02.2017 - 10.2021
Master of Technology - Embedded Systems
R G M ENGINEERING COLLEGE
12.2012 - 12.2016
Bachelor of Technology - Electronic Engineering
NARAYANA ENGINEERING COLLEGE
08.2009 - 07.2012
Intermediate Certificate -
Rao's Junior College
05.2004 - 06.2006
Diploma in Electronics And Communication Engineering
S P G High School