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IT support Analyst

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Associate Principal Engineer

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Detail-oriented IT Professional committed to improving system design and operations for reliable workflow management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

A highly skilled IT professional with expertise in Microsoft 365, Active Directory, and Windows support, adept at managing Office 365 administration and ITIL frameworks. Proficient in ServiceNow, Freshservice, and Jira for efficient ticket management and service delivery. Demonstrates strong capabilities in network support, hardware troubleshooting, and security technologies including firewalls and endpoint security. Experienced in data processing, machine learning, and artificial intelligence with programming skills in Python, MATLAB, and SQL. Committed to leveraging automation tools for infrastructure planning and design to enhance organisational efficiency.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Senior IT support specialist with over 20 years in enterprise desktop support and technical troubleshooting. Proven track record in managing complex escalated issues, maintaining SLA compliance, and implementing process improvements that enhance user satisfaction and operational efficiency across diverse IT environments.

A highly efficient and self-motivated IT Operations Analyst with a solid career developed within the financial services industry. Proficient and confident customer service skills, an affable nature ideally suited to a team environment. Strong technical skills, always willing to work to ensure task completion.

Kwasi Dankwah

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IT support Analyst

Information Technology Support Specialist

Assistant Engineer

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Master of Science - Business Analytics

Bachelor of Arts - Political Science and Sociology

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IT support Analyst

Information Technology Support Specialist

Assistant Engineer

Master of Science - Business Analytics

Bachelor of Arts - Political Science and Sociology

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