Kyanak Ravindran
Co-founder
Bengaluru,KA
Summary
Experienced professional with 7 years of expertise in Operations, Project Management, Customer Success, Business Development, and Marketing. Proven track record in AI, product, SaaS, and KPO sectors. Skilled in driving growth, fostering client relationships, and leading teams. Proficient in leveraging technology to streamline operations and exceed expectations. Ready to bring strategic insights and dynamic leadership to drive value.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Co-Founder
Segmentide Technology Solutiuons
03.2022 - Current
- Streamlined operational processes for improved efficiency and cost reduction.
- Represented organization at industry conferences and events.
- Evaluated market trends to identify emerging opportunities and inform strategic decision making.
- Initiated strategy to drive company growth and increase market share and profitability.
- Grew the customer base through targeted outreach and networking events.
- Cultivated company-wide culture of innovation and collaboration.
- Monitored key business risks and established risk management procedures.
- Created succession plans to provide continuity of operations during leadership transitions.
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Analyzed industry trends and tracked competitor activities to inform decision making.
Customer Success Manager
Augnito
02.2022 - 02.2024
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
Asst. Project Manager Customer Success
Paralleldots.
10.2021 - 02.2022
- Driving client narrative understanding client pain point, their success parameters for the project, their ROI metrics, and their customer experience expectations
- Planning resources and timelines for all project deliverables
- Audit client deliverables as per established mechanisms
- Daily follow-up on the tickets progress, setting daily priorities and targets, ensure daily achievement
- Monitor the movement of all project tickets as well as workload of execution team members.
- Partnered with project team members to identify and quickly address problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Asst. Team Leader Operations
Prochant India Pvt. Ltd.
01.2019 - 09.2021
- Managing daily operations of five processes with 28 users with People Management, Client Engagement, Escalations, Performance Management
- Project management and transition of 3 processes and SOP building
- Contributing towards determining gaps and driving continuous improvement
- Acknowledging & resolving customer complaints after analyzing the details of the issue within the TAT, possess experience.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Worked with customer service to handle escalated customer issues.
- Created and managed project plans, timelines and budgets.
- Mentored junior team members, providing guidance on best practices in operations management and professional development opportunities.
Senior Officer
Philips/ Preethi Appliances
05.2018 - 12.2018
- Researched and identified new market opportunities and competitor analysis
- Adhered to all quality standards and processes for customer acquisition, opportunities and submission of tender and contract documents
- Developed effective working relationship with Distributors and dealers through regular meetings; identified and obtained further sales and business development opportunities
- Marketing and branding and promotion activities
- Coordination with service teams.
Territory Head
Bajaj Electricals Institution's
01.2017 - 05.2018
- Researched and identified new market opportunities and competitor analysis
- Acquiring Order and Business Development
- Coordinating and supporting with Service and Back-end team
- Team management for smooth operation
- Client handling and Account management
- Creating and Maintaining effective Relationships with Business Associates and clients with regular meetings
- Market research and report presentation with the National team.
Education
MBA - Marketing, India
Alliance University Bangalore
Bengaluru, India 04.2015 - 04.2017
BBA - Business Management
DR. N G P Arts And Science College Bharathiar University Coimbatore
Coimbatore, India 04.2012 - 04.2015
Skills
Business Analysis
Conflict Resolution
Advanced problem solving
Stakeholder Communications
Team building
Strategic Planning
Project Scheduling
Customer Relationship Management
Client service optimization
Research and due diligence
Certification
Project Management Certification from Google
Personal Information
- Date of Birth: 05/31/93
- Nationality: Indian
- Marital Status: Married
Timeline
Co-Founder
Segmentide Technology Solutiuons
03.2022 - Current
Customer Success Manager
Augnito
02.2022 - 02.2024
Asst. Project Manager Customer Success
Paralleldots.
10.2021 - 02.2022
Asst. Team Leader Operations
Prochant India Pvt. Ltd.
01.2019 - 09.2021
Senior Officer
Philips/ Preethi Appliances
05.2018 - 12.2018
Territory Head
Bajaj Electricals Institution's
01.2017 - 05.2018
MBA - Marketing, India
Alliance University Bangalore
04.2015 - 04.2017
BBA - Business Management
DR. N G P Arts And Science College Bharathiar University Coimbatore
04.2012 - 04.2015