Kyia Tyus
Indianapolis
Summary
Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Sedgwick
12.2024 - 02.2025
- Assisted customers with inquiries, providing accurate information and ensuring satisfaction.
- Resolved issues promptly, enhancing customer retention and loyalty.
- Utilized CRM software to track customer interactions and document resolutions.
- Collaborated with team members to streamline communication processes and improve service delivery.
- Conducted follow-up calls to ensure resolution of complex issues, reinforcing company commitment to service excellence.
Call Center Representative
AES
07.2023 - 07.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Inbound Call Center Representative
KHI Solutions - State of Indiana
11.2020 - 05.2023
- Assessed customer needs and provided solutions to resolve their issues in a timely manner.
- Researched required information using available resources.
- Developed strong relationships with existing customers through proactive outreach via telephone conversations and emails.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Assisted other team members when needed during peak hours of business operations.
Education
High School Diploma -
Franklin Central High School
Indianapolis, IN05-2017
Skills
- Complaint resolution
- Proficiency in Microsoft software
- Call center customer service
- Problem-solving skills
- Verbal and written communication
- Record preparation
- High-volume call centers
- Interpersonal skills
- Documentation and reporting
- Call routing
Timeline
Call Center Representative
Sedgwick
12.2024 - 02.2025
Call Center Representative
AES
07.2023 - 07.2024
Inbound Call Center Representative
KHI Solutions - State of Indiana
11.2020 - 05.2023
High School Diploma -
Franklin Central High School
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