Kyla Briggs
New Haven,IN
Summary
Experienced professional in many healthcare and care giving fields. I am seeking an opportunity to utilize this knowledge, gain new knowledge and experience while furthering the goal of the organization.
Overview
13
13
years of professional experience
Work History
Care Giver
YMCA Of Greater Fort Wayne
02.2024 - Current
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
- Streamlined daily operations by creating efficient scheduling practices for staff responsibilities and child-to-caregiver ratios.
- Fostered positive relationships with families through open communication channels.
- Provided exceptional customer service when addressing parental inquiries or concerns regarding their child's experience at the center.
- Attended professional meetings and conferences to maintain and improve professional competence.
Insurance Agent
Best Choice Healthplan Finder
03.2012 - 09.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Utilized CRM software to manage client relationships.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Experienced at communicating with insurance carriers to resolve client conflicts.
Speech Language Therapist Assistant
Discovering Expression Speech and Language
01.2021 - 08.2023
- Contributed to the clinic''s success through active participation in team meetings, case conferences, and ongoing collaboration with fellow speech-language pathologists.
- Utilized evidence-based practices in all therapy sessions to ensure the most effective treatments were being provided.
- Increased patient comprehension and expression abilities through targeted speech and language exercises.
- Provided ongoing support and education to family members and caregivers, fostering a supportive environment for patients'' progress.
- Maintained detailed documentation on each patient''s progress, adjusting treatment plans as necessary for continued improvement.
- Collaborated with multidisciplinary teams to create comprehensive therapy plans, addressing individual patient needs.
- Enhanced language development for pediatric clients with the use of age-appropriate activities and interventions.
- Established trusting relationships with patients by providing empathetic, patient-centered care throughout the therapy process.
- Improved patient communication skills by implementing personalized speech therapy programs.
- Educated patients and family members about various topics such as communication techniques or strategies to cope with and avoid personal misunderstandings.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Medical Biller
Balanced Life Counseling Services
01.2018 - 03.2019
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Adhered to established standards to safeguard patients' health information.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
Education
Bachelor of Science - Integrated Studies
Utah State University
Ogden06-2020
Skills
- Respectful and compassionate
- Time management
- Child care
- Problem-solving
- Insurance terminology
- Enrollment processing
- Data entry
- Patient billing
Timeline
Care Giver
YMCA Of Greater Fort Wayne
02.2024 - Current
Speech Language Therapist Assistant
Discovering Expression Speech and Language
01.2021 - 08.2023
Medical Biller
Balanced Life Counseling Services
01.2018 - 03.2019
Insurance Agent
Best Choice Healthplan Finder
03.2012 - 09.2024
Bachelor of Science - Integrated Studies
Utah State University
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