Dynamic Field Technician with extensive experience at Spectrum, excelling in equipment installation and technical support. Proven ability to enhance customer relations and ensure workplace safety. Skilled in diagnostic testing and problem-solving, consistently achieving operational readiness and efficiency in service delivery. Committed to maintaining high standards and attention to detail.
* Perform installation and trouble calls on coax and fiber systems for internet, phone, and video services offered by Spectrum.
* Assist customers with understanding and using the products that they have order.
*Properly using tools and test equipment to troubleshoot services to ensure they are working properly.
* Assisted with ensuring system was ready for digital conversion.
* Notating work orders to ensure accurate record keeping.
* Worked with others to install and perform maintenance on diesel generators and aircraft arresting for the base.
* Completed course required for promotion to staff sergeant.
* Completed schools for Air Force in Telecommunications and Power Production.
* Performed installations and maintenance of phone systems and phone switches.
* Entered and updated information in phone database to reflect current person on that number.