Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Jones

West Terre Haute

Summary

Dynamic Field Technician with extensive experience at Spectrum, excelling in equipment installation and technical support. Proven ability to enhance customer relations and ensure workplace safety. Skilled in diagnostic testing and problem-solving, consistently achieving operational readiness and efficiency in service delivery. Committed to maintaining high standards and attention to detail.

Overview

28
28
years of professional experience

Work History

Field Technician 5

Spectrum
09.2008 - Current

* Perform installation and trouble calls on coax and fiber systems for internet, phone, and video services offered by Spectrum.

* Assist customers with understanding and using the products that they have order.

*Properly using tools and test equipment to troubleshoot services to ensure they are working properly.

* Assisted with ensuring system was ready for digital conversion.

* Notating work orders to ensure accurate record keeping.


Senior Airmen

181st Fighter Wing
02.2002 - 08.2008

* Worked with others to install and perform maintenance on diesel generators and aircraft arresting for the base.

* Completed course required for promotion to staff sergeant.

* Completed schools for Air Force in Telecommunications and Power Production.

* Performed installations and maintenance of phone systems and phone switches.

* Entered and updated information in phone database to reflect current person on that number.

Petty Officer Third Class

US Navy
12.1997 - 12.2001
  • Trained junior personnel on equipment usage and maintenance procedures to enhance team capability.
  • Conducted routine inspections to verify compliance with regulatory standards and operational guidelines.
  • Supported mission success by efficiently managing resources and personnel during deployments.
  • Played a vital role in upholding Navy Core Values within the unit, demonstrating integrity, accountability, initiative, teamwork, and perseverance at all times.
  • Performed maintenance on 1200 psi boilers for aircraft launching and catching.


Education

Bachelor of Science - IT Network Security

UWA
Online
12-2014

Associate of Science - IT Network Security

University of Phoenix
Tempe, AZ
12-2012

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Technical support
  • Equipment installation
  • Network connectivity
  • Materials management
  • Diagnostic testing
  • Cable pulling
  • Problem-solving
  • Attention to detail
  • Following safety practices
  • Customer relations

Timeline

Field Technician 5

Spectrum
09.2008 - Current

Senior Airmen

181st Fighter Wing
02.2002 - 08.2008

Petty Officer Third Class

US Navy
12.1997 - 12.2001

Bachelor of Science - IT Network Security

UWA

Associate of Science - IT Network Security

University of Phoenix
Kyle Jones