Kyle Knutson

I successfully grew from scratch a large, profitable book of business while maintaining a high retention ratio. Areas of service include commercial & personal property & casualty insurance, life insurance and group health plans.

• Active in insurance studies to earn the following designations: Certified Insurance Counselor & AINS designations
• Facilitated smooth policy renewals through diligent follow-up with clients regarding any changes or updates needed in their coverage options.
• Reduced policy cancellations through proactive communication and timely resolution of issues.
• Attended sales seminars and Certified Insurance Counselor continuing education seminars to stay up-to-date on latest developments and trends.
• Sought out new clientele through telephone, email and face-to-face contact to generate new prospective clients.
• Ensured compliance with state regulations by diligently keeping up-to-date on changing laws and guidelines affecting the industry.
• Implemented targeted marketing strategies to attract new business prospects in competitive markets.
• Mentored junior team members, sharing industry knowledge and best practices for career development and growth.
• Advised and educated potential clients and policyholders on available products to resolve gaps in coverage.
• Used Applied/Epic management system to maintain detailed records of clients and associated policies.
• Collaborated with underwriters to negotiate favorable terms on policies, ensuring client satisfaction and retention.

During my employment with Auto-Owners I was a personal lines underwriter, commercial lines underwriter, underwriting field service representative and marketing representative. As a self-starter, I was able to work 100% remotely overseeing 50+ agencies by being active in the field. I assisted my agency force by helping them grow profitably in order to maximize revenue.

• Reduced claims by applying expert knowledge in identifying potential risks and setting appropriate premiums.
• Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
• Collaborated with agents to develop customized insurance packages, meeting specific client needs.
• Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
• Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
• Successfully managed a diverse portfolio of clients across multiple industries while maintaining excellent loss ratios over time.
• Maintained compliance with industry regulations and company guidelines during all underwriting activities.