Kyle Oakes
Plainfield
Summary
Dynamic leader with extensive experience at Walmart E-commerce, excelling in team building and strategic planning. Proven track record in driving operational improvements and enhancing customer service, while effectively managing budgets and performance forecasting. Committed to fostering relationships and developing talent to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Assistant General Manager-Inbound | Outbound | ICC
Walmart E-commerce (IND1 & IND2)
Plainfield
06.2020 - Current
- Directly responsible for every aspect of building safety, quality, service, cost, and associate relations. This includes four shifts that operate 24/7 and are comprised of 49 salaried leaders and over two thousand associates.
- Work daily on the site forecast, and follow up on staffing, workload, and performance results to meet business demands for workload and performance results.
- Manage assigned financial aspects by monitoring and tracking expenses compared to the budget, as well as preparing and analyzing business reports.
- Monitor and ensure facility-wide compliance with logistics, company quality, and safety standards, policies, procedures, and directives by developing, distributing, and maintaining procedures and supporting documentation.
- Supervise and manage leaders in the area of responsibility by giving direction, communicating goals, monitoring performance, and providing feedback; identify training and development needs, and provide opportunities for learning and growth.
- Participate in the hiring, promotion, coaching, teaching, and evaluation of associates facility-wide.
- Serve as a community liaison by participating in local and community organizations, and charitable activities; champion company-sponsored programs and events to associates, customers, and the local community.
Outbound Operations Manager
Walmart E-commerce (IND1)
Plainfield
09.2018 - 06.2020
- Directly responsible for every aspect of safety, quality, service, cost, and associate relations on a particular shift. This included 9 salaried leaders and up to 700 associates during peak.
- Train and develop area managers and team leads in all aspects of their particular roles (operations, leadership, and technical knowledge).
- Forecast staffing, workload, and performance results to meet business demands for workload and performance results in outbound.
- Monitor and ensure outbound compliance with logistics, company quality, safety standards, policies, procedures, and directives.
- Drive and implement the business plan for outbound to achieve larger facility goals, as well as implementing operational improvement plans.
Store Director
The Kroger Co.
Indianapolis
11.2011 - 09.2018
- Oversee the entire store operation, which includes 128 employees, driving safety, sales, quality, and minimizing shrink through proficient use of company best practices.
- Train and develop assistant store directors in all aspects of their particular roles (merchandising, operations, and human resources).
- Maintain great vendor-partner relationships to ensure great service and in-stock position for the store and its customers.
- Ensure a highly satisfying shopping experience is provided to all customers through detailed daily store walks, strategic planning, and daily follow-up with the management team.
- Conduct strategic planning sessions with assistant store directors and department managers to ensure flawless execution of all selling events.
- Maintain and update store sales and shrink information, DSD paperwork (709 & 710), employee files, and state licenses.
Education
Bachelor of Science - Hospitality And Tourism Management
Purdue University
West Lafayette, IN05.2006
Highschool Diploma -
Franklin Community Highschool
Franklin05.2001
Skills
- Team Building
- Relationship Building
- Effective Communication
- Leadership Development
- Customer Service
- Strategic Planning
- Budgeting
- Process Improvement
- Inventory Management
- Performance Forecasting
- Problem Solving
Qualifications Summary
Energetic and dynamic, highly organized, and performance-focused professional, with extensive experience in all aspects of management. Vast experience in process improvement as a way to increase profits and customer satisfaction. Possess excellent communication skills in establishing and maintaining positive relationships with peers, associates, and senior management. Proficient in Microsoft Office Suite (Word, Excel, Power Point, and Outlook)
Timeline
Assistant General Manager-Inbound | Outbound | ICC
Walmart E-commerce (IND1 & IND2)
06.2020 - Current
Outbound Operations Manager
Walmart E-commerce (IND1)
09.2018 - 06.2020
Store Director
The Kroger Co.
11.2011 - 09.2018
Bachelor of Science - Hospitality And Tourism Management
Purdue University
Highschool Diploma -
Franklin Community Highschool