Kylee Fritz
Service -Driven Leader | Empowering Teams to Deliver Results
Indianapolis,IN
Summary
Experienced and dedicated customer service and operations professional with a proven track record as Ticket Counter Supervisor at the Indiana State Museum and Historic Sites. Brings strong leadership, organizational, and training skills to drive team performance, improve visitor experiences, and ensure efficient daily operations. Skilled in staff supervision, point-of-sale systems, conflict resolution, and onboarding new team members. Passionate about fostering collaborative environments and streamlining processes to support mission-driven work. Eager to apply this experience to a new role that values exceptional service, team development, and operational excellence.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Ticket Counter Supervisor
Indiana State Museum and Historic Sites
Indianapolis, Indiana
06.2024 - 06.2025
- Supervised, trained, and recruited for the daily operations of the museum ticket counter which saw 45,000 per year.
- Coordinated directly with White River State Park and Republic Parking to coordinate guest, staff, and bus parking.
- Served on leadership team with the Chief Operating Officer, Director of Operations, Call Center Manager, and Membership Manager to manage the overall visitor experience for ISMHS
Call Center/Ticket Counter Agent
Indiana State Museum and Historic Sites
Indianapolis, IN
09.2021 - 06.2024
- Work in multiple areas assisting museum visitors with questions and ticket sales.
- Resolve visitor issues and communicate complaints to management to improve visitor experience.
- Answer questions and obtain knowledge about upcoming events, exhibits, and general history of the museum and the surrounding area.
Supervisor
Greatimes Family Fun Park (Royal Pin Entertainment)
Indianapolis, IN
06.2020 - 08.2022
- Responded to calls involving both customer and employee conflicts.
- Managed shifts with up to 25 employees at once.
- Trained incoming supervisors, team leaders, and employees.
- Held orientations for new employees.
- Area manager of redemption and kept track of/ordered new inventory.
- Counted and documented daily sales and completed basic accounting tasks.
Education
Bachelor of Science - History, Political Science, Global Studies
Marian University
Indianapolis, Indiana 08.2020 - 05.2024
Skills
Customer service skills
Oral communication skills
Written communication skills
Leadership skills
Problem-solving skills
- Altru point of sale system
Timeline
Ticket Counter Supervisor
Indiana State Museum and Historic Sites
06.2024 - 06.2025
Call Center/Ticket Counter Agent
Indiana State Museum and Historic Sites
09.2021 - 06.2024
Bachelor of Science - History, Political Science, Global Studies
Marian University
08.2020 - 05.2024
Supervisor
Greatimes Family Fun Park (Royal Pin Entertainment)
06.2020 - 08.2022
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