Kyleigh Lynette
Indianapolis
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Navigator
Community Health Network
12.2019 - Current
- Increase accuracy by consistently updating and maintaining electronic charts and navigation tools for medical providers and patients involved.
- Promote a safe patient environment for our patients who are transitioning with the surgery of bariatrics.
- Streamline communication between team members, fostering a collaborative working environment for successful surgeries.
- Coordinating surgical schedules with our medical team, outside professionals, insurance companies, and patients.
- Responsible for financial literacy to patients before and after surgery.
- Review work procedures and operational problems to determine ways to improve service, performance, and safety.
- Facilitate cross-departmental collaboration to address complex medical cases, leading to more accurate diagnoses and appropriate treatment plans.
- Optimize patient flow throughout the facility by closely monitoring bed availability and coordinating admissions processes accordingly.
Case Manager
Indiana Department of Child Services
05.2018 - 08.2019
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Collaborated with Indiana judicial officials to determine essential course of actions.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Home Health and Hospice Manager
St. Francis Hospital
07.2017 - 05.2018
- Operating and responsible for the intake team (12 employees) of home health and hospice.
- Managing scheduling, appointments, insurance verifications, claims, and assisting the directors of the department.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Patient Experience Specialist
Community Health Network
07.2014 - 07.2017
- Coordinating therapists' schedules for productivity and revenue basis, scheduling same day add ons within clinics, collaborating with therapists, front office, and scheduled patients to re-arrange schedules to open patient times to increase work flow, coinciding with physician offices for referrals and scheduling, and assisting the referral coordinator.
- Collaborated with interdisciplinary teams to optimize patient care plans, leading to better outcomes.
- Facilitated patient education sessions for improved understanding of treatment options and medical conditions.
- Coordinated with clinical staff to ensure seamless handoffs between departments during a patient's stay at the facility.
- Conducted regular performance evaluations of department staff, identifying areas for growth and development opportunities.
- Trained new Patient Experience Specialists on best practices and policies, ensuring consistency across the team in delivering high-quality service standards.
Education
MBA - Healthcare Administration/Masters of Business
Indiana Wesleyan University
Marion, IN06-2017
Bachelor of Science - Healthcare Administration
Indiana State University
Terre Haute, IN06-2014
Skills
- Healthcare Administration: Compliance, Health Informatics, Medical Billing and Coding, Revenue Cycle Management, Electronic Medical Records (EPIC Systems), ICD-10 coding
- Healthcare Regulations: HIPAA Compliance, The Joint Commission Standards, State Health Laws, Medicare/Medicaid Regulations, Clinical Quality Measures (CQM), Risk Management in Healthcare, QPR training, Suicide Prevention, Indiana POA
- Management Skills: Strategic Planning, Change Management, Financial Management, Operational Efficiency, Healthcare Consulting, Team Leadership, Lean Six Sigma
- HR and Recruiting Skills: Recruitment and Selection, Training and Development, Employee Relations, Performance Management, Labor Laws Compliance (FMLA, ADA)
Certification
- Suicide prevention trainer (state of Indiana)
- QPR, First Aid, CPR
- Suicide healing conversationalist certified (state of Indiana)
- Lean Six Sigma (green belt)
Timeline
Surgery Navigator
Community Health Network
12.2019 - Current
Case Manager
Indiana Department of Child Services
05.2018 - 08.2019
Home Health and Hospice Manager
St. Francis Hospital
07.2017 - 05.2018
Patient Experience Specialist
Community Health Network
07.2014 - 07.2017
MBA - Healthcare Administration/Masters of Business
Indiana Wesleyan University
Bachelor of Science - Healthcare Administration
Indiana State University
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