Kyle McKay
Valparaiso
Summary
Dynamic General Managing Partner at Chili's with a solid track record in operations management and leadership development. Achieved over $5 million in annual sales while promoting a high-performance culture. Proficient in strategic planning and conflict resolution, persistently boosting team productivity and guest satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Managing Partner
Chili's
Dyer
12.2021 - Current
- Manage a high-volume restaurant generating over $5 million in annual sales.
- Influence area restaurants as a Certified Training Restaurant for future leaders.
- Monitor performance metrics to identify cost-saving and revenue-generating opportunities.
- Coach and mentor team members to promote leadership development.
- Foster teamwork by cultivating a positive work environment.
- Execute operational activities, consistently exceeding business plan goals.
- Built strong relationships with vendors and suppliers to enhance service quality.
- Recruit and develop staff to maintain optimal staffing levels.
- Leverage guest feedback to improve operations and strengthen brand loyalty.
Manager
Chili's
Ankeny/Clive
03.2019 - 11.2021
- Mentored and trained new team members on company policies and procedures.
- Provided support for guests by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Assigned tasks to team members to fit skill levels, and maximize team performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Real Estate Agent
RE/MAX
Ankeny
04.2018 - 11.2021
- Developed excellent communication skills through providing advice and guidance on property-related matters
- Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties
- Guided and assisted buyers or sellers throughout entire transaction process
- Proficient in preparing detailed contracts and documents related to real estate transactions
- Performed comparative market analysis to estimate property value
- Accompanied buyers and sellers to home inspections and appraisals
Bartender
Outback Steakhouse
Ankeny
12.2016 - 02.2019
- Developed strong working relationships with guests and team members
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Completed POS transactions, returning currency, coin, and payment cards to guests
- Maintained an organized and clean work environment, ensuring all guest areas were properly stocked with supplies
Bartender
Chili's
Coralville/Ankeny/Clive
02.2009 - 02.2019
- Orientated and trained team members, encouraging confidence and helping individuals adapt faster to job roles
- Demonstrated leadership abilities, leading to promotion to General Manager role
- Assigned, prioritized, and delegated tasks and responsibility to departmental team members
- Monitored team productivity and performance to support goals
- Coached and motivated team, driving sales and delivering exceptional customer service
Education
Some College (No Degree) - Marketing
University of Iowa
Iowa City, IASkills
- Operations Management
- Leadership development
- Adaptability and flexibility
- Problem solving
- Strategic Planning
- Budgeting and forecasting
- Conflict resolution
- Human Resources Management
- Staff training and development
- Effective communication
References
- Paul Schons, Regional Facilities Manager, Brinker International, (612) 327-7633, paul.schons@brinker.com
- Elizabeth Handy, General Manager, Chili's, (515) 205-6106, c01812@chilis.com
- Mark Armstrong, Director Of Operations, Brinker International, (217) 766-7650, mark.armstrong@brinker.com
Certification
- ServSafe Certified
- Certified Training Restaurant
Timeline
General Managing Partner
Chili's
12.2021 - Current
Manager
Chili's
03.2019 - 11.2021
Real Estate Agent
RE/MAX
04.2018 - 11.2021
Bartender
Outback Steakhouse
12.2016 - 02.2019
Bartender
Chili's
02.2009 - 02.2019
Some College (No Degree) - Marketing
University of Iowa
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