Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Awards
Timeline
Generic

Kylie Felger

Fort Wayne

Summary

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

StoryPoint Senior Living
08.2025 - Current
  • Maintained accurate records of incoming calls and messages, enhancing communication efficiency.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Lifeguard

BGSU Recreational Center
03.2025 - Current
  • Responded promptly to emergencies, providing first aid and CPR as needed.
  • Assisted in maintaining cleanliness of pool area, ensuring a welcoming atmosphere for all residents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

Lifeguard

Canterbury Green Apartments
05.2023 - 08.2025
  • Use the resident list to check residents and their guests in.
  • Enforced facility rules and regulations to maintain a safe environment for residents.
  • Monitored pool area to ensure safety and compliance with health regulations.

Lifeguard / Swim Instructor

Parkview Family YMCA
04.2023 - 05.2024
  • Watch and supervise guests using the pool, hot tub, steam room, and sauna.
  • Responded promptly to emergencies, providing first aid and CPR when required.
  • Provide first aid and emergency care as needed.
  • Write lesson plans for children ages 6-12 and use them in class to improve their swimming skills.

Shift Lead / Barista

Biggby Coffee
02.2022 - 04.2023
  • Make and serve specialty beverages to customers.
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints promptly, maintaining positive relationships and fostering repeat business.

Education

Bachelor of Science - Aviation Management and Operations

Bowling Green State University
Bowling Green, OH
05-2028

Academic Honors Diploma -

Carroll High School
Fort Wayne, IN
05.2024

Skills

  • Time management
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Organization skills
  • Document management

Certification

Lifeguarding with CPR/AED For Professional Rescuers, First Aid, and Administering Emergency Oxygen

LANGUAGES

American Sign Language conversational skills. Able to take orders, handle complaints, and talk to a guest in American Sign Language.

Awards

National Honors Society, Academic Honor Roll

Timeline

Receptionist

StoryPoint Senior Living
08.2025 - Current

Lifeguard

BGSU Recreational Center
03.2025 - Current

Lifeguard

Canterbury Green Apartments
05.2023 - 08.2025

Lifeguard / Swim Instructor

Parkview Family YMCA
04.2023 - 05.2024

Shift Lead / Barista

Biggby Coffee
02.2022 - 04.2023

Bachelor of Science - Aviation Management and Operations

Bowling Green State University

Academic Honors Diploma -

Carroll High School

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