Kylie Pitman

•Oversee the creation and maintenance of knowledge resources to support training and quality initiatives.

•Collaborate with key stakeholders to ensure alignment of training materials with business objectives.

•Drive process improvements to enhance information accessibility and employee engagement.

•Analyzed training and quality data to identify trends and recommend enhancements.

•Developed knowledge-based solutions to improve operational efficiency and customer experience.

•Create, prepare and conduct New Hire and tenured Advocate Trainings.

•Led quality assurance initiatives to enhance client interactions and operational compliance.

• Analyzed training and quality data to identify trends and recommend enhancements.

• Provided coaching and feedback to improve employee performance and service delivery.

• Delivered high-quality customer service, resolving inquiries efficiently.

• Assisted in training new team members and improving service processes.

• Assisted clients with account inquiries, transactions, and financial solutions.

• Managed daily branch operations, ensuring compliance and efficiency.

• Trained and supervised tellers to enhance performance and client satisfaction.

• Assisted clients with account inquiries, transactions, and financial solutions.

• Assisted clients with account inquiries, transactions, and financial solutions.

•Opened Deposit and Loan products for clients.

• Processed client transactions accurately and efficiently.

• Processed customer transactions accurately and efficiently.

• Assisted customers with account inquiries, transactions, and financial solutions.