Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kylie Sechrest

Indianapolis

Summary

Personable and detail-focused, with commitment to providing excellent patient service. Possesses foundational understanding of medical terminology and healthcare procedures, combined exceptional customer service and able to build relationships with anyone. Aims to ensure seamless patient registration processes and enhance overall patient experience. Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Developed strong communication and organizational skills in healthcare setting, focusing on patient interaction and administrative duties. Transitioning to new field, aiming to leverage abilities in data management and customer service. Dedicated to enhancing operational efficiency and providing exceptional service in diverse environments.

Overview

6
6
years of professional experience

Work History

Patient Registration Specialist

IU Health Riley Hospital For Children
01.2022 - Current
  • Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
  • Provided exceptional customer service, addressing patient concerns, answering questions promptly in a timely manner and showing empathy towards patients.
  • Able to maintain good work relationships with coworkers.
  • Improved patient satisfaction by efficiently registering patients and verifying their insurance information.

Customer Service Cashier

Buybuy Baby
12.2018 - 06.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Education

Lutheran High School
05.2018

Skills

  • HIPAA compliance
  • Strong organization
  • Patient scheduling
  • Insurance verification
  • Exceptional customer service

Timeline

Patient Registration Specialist

IU Health Riley Hospital For Children
01.2022 - Current

Customer Service Cashier

Buybuy Baby
12.2018 - 06.2021

Lutheran High School
Kylie Sechrest