Kylie Smalley
Gas City
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Mortgage Loan Processor
Grant County State Bank
02.2023 - Current
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Prepared file for final clear-to-close by branch management.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Bank Teller
Citizen State Bank
10.2022 - 02.2023
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on online banking and mobile banking applications.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Executed wire transfers, stop payments and account transfers.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Stylist Sales Associate
Maurices
09.2020 - 05.2021
- Developed strong rapport with customers and created positive impression of business.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Contributed to overall store success by participating in marketing initiatives, such as special sales events and promotions.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Cashier
Big R
01.2019 - 09.2020
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
High School Diploma -
Mississinewa
Gas City, IN05.2021
Skills
- Processing procedures
- Closing support
- Legal Documentation
- Problem-Solving
- Customer Communication
- Strong Work Ethic
- Attention to Detail
- Analytical Thinking
- POS system operations
- Patience and Empathy
Timeline
Mortgage Loan Processor
Grant County State Bank
02.2023 - Current
Bank Teller
Citizen State Bank
10.2022 - 02.2023
Stylist Sales Associate
Maurices
09.2020 - 05.2021
Cashier
Big R
01.2019 - 09.2020
High School Diploma -
Mississinewa
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