Summary
Overview
Work History
Education
Skills
Timeline
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Kyra Allen

Bedford

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven track record in cash handling and guest engagement, consistently exceeding performance goals. Recognized for maintaining cleanliness standards and ensuring order accuracy, fostering positive relationships with customers and team members alike.

Overview

2
2
years of professional experience

Work History

Server

Dennys Restaurant
05.2024 - 08.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Enhanced guest satisfaction by promptly attending to their needs and providing personalized service.
  • Utilized communication practices with kitchen staff to deliver the guests meals in timely manner.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, guest satisfaction ratings, and order accuracy.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Streamlined order-taking process to minimize wait times for diners.

Cashier

Walmart
09.2023 - 04.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Cashier

McAllister's Deli
05.2023 - 08.2023
  • Greeted guests entering store and responded promptly to guests needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with the guests to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped guests complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved guest complaints professionally, leading to improved guest relations and loyalty.

Server

Golden Corral Buffet and Grill
04.2022 - 04.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Associate Degree in Psychology - Psychology

Ivy Tech Community College of Indiana
Bloomington
05-2027

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling
  • Order accuracy

Timeline

Server

Dennys Restaurant
05.2024 - 08.2024

Cashier

Walmart
09.2023 - 04.2024

Cashier

McAllister's Deli
05.2023 - 08.2023

Server

Golden Corral Buffet and Grill
04.2022 - 04.2023

Associate Degree in Psychology - Psychology

Ivy Tech Community College of Indiana

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Kyra Allen