Kyrie Kessler
Nashville,Indiana
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Deputy Director 911 Telecommunications
Brown County Sheriff's Office
08.2019 - 12.2025
- Oversaw daily operations, ensuring compliance with policies and procedures.
- Developed and implemented training programs for staff development and performance improvement.
- Coordinated communication between emergency services and callers, ensuring accurate information relay.
- Operated multi-line phone systems to receive emergency calls and assess situations promptly.
- Utilized computer-aided dispatch software to log incidents and track response units efficiently.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
Advanced Emergency Medical Technician
Columbus Regional Hospital
06.2015 - 08.2019
- Administered advanced life support techniques in high-pressure emergency situations.
- Collaborated with healthcare teams to ensure efficient patient care and transport.
- Monitored vital signs and provided critical assessments for patients in transit.
- Trained junior EMTs on protocols, procedures, and equipment usage.
- Promoted a culture of safety within the EMS team, adhering to strict protocols and guidelines during all operations.
- Collaborated with dispatchers to improve response times, optimizing routes for quicker access to patients in need.
Education
Certificate of Technical Studies - Public Safety
Ivy Tech Community College of Indiana
Columbus, IN06-2015
High School Diploma -
Shelbyville High School
Shelbyville, IN05.2004
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Decision-making
- Teamwork and collaboration
- Data entry proficiency
Timeline
Deputy Director 911 Telecommunications
Brown County Sheriff's Office
08.2019 - 12.2025
Advanced Emergency Medical Technician
Columbus Regional Hospital
06.2015 - 08.2019
Certificate of Technical Studies - Public Safety
Ivy Tech Community College of Indiana
High School Diploma -
Shelbyville High School