L Bala Subramanyam
Bangalore
Summary
Dynamic Project Manager with a proven track record at IZMO LTD, excelling in cross-functional leadership and strategic planning. Expert in technical support and risk management, I enhanced team performance and customer satisfaction by 70%. Adept at stakeholder communications, I drive project success through effective collaboration and innovative problem-solving.
Overview
14
14
years of professional experience
Work History
Project Manager – Technical Support & Delivery
IZMO LTD
10.2023 - Current
- Led cross-functional teams through all project phases, ensuring effective communication and collaboration.
- Collaborated with external vendors and partners to facilitate seamless project execution.
- Developed training programs for support engineers, enhancing technical skills and boosting customer satisfaction by 60%.
- Addressed technical issues by collaborating with diverse teams and implementing solutions.
- Communicated project status, milestones, and risks to stakeholders for transparency and alignment.
- Managed project budgets, adhering to financial constraints while tracking expenses and providing updates.
- Generated reports for management on project progress and outcomes.
- Maintained organized project documentation, including plans and status reports, for future reference.
Technical Support Lead
VYMO Technologies
03.2022 - 10.2023
- Responsible for the Project Management and Technical Support operations including exceeding customer metrics; training of the client leadership teams; process improvement initiatives; new hire training; Employees product/promotion training and development
- Support customer growth and ensure that every customer has a knowledgeable, responsive and a personable main point of contact during their entire lifecycle
- Responsible for contract renewals and uplift opportunities related to the products being utilized by customers
- Responsible for the Management of 15 employees in VYMO ensuring that company goals, budgets and objectives are met
- Performance Management of the team member to deliver against company KPI's and budget
- Maintain a file record of monthly formal 1:1 with direct reports to understand the growth and aspirations
- Educate and motivate them to achieve the same
Assistant Engineering Manager
Healthvista India PVT LTD
12.2014 - 03.2022
- Leading a team of 30+ members to monitor Major Incident Management, Problem Management, Knowledge Management & Monitoring, manage business workflow, resolve & troubleshoot system/application issues
- Developing SOPs & Operational Process Documentation to streamline business operations; improved reporting matrices
- Ensuring compliance with SLAs for timely completion of scheduled, unscheduled and alert-based process tasks & activities
- Administering complete functions of Change Management as per client requirements
- Delivering leadership in managing team members, allocating work and ensuring timely delivery
- Implementing continuous improvement measures to identify & review overruns & process task failures; monitoring & escalating issues/defects to Customer Consultant Teams for problem reporting
Application Support Associate
Aditya Birla Minacs
06.2012 - 12.2014
- Supervised high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment
- Played a key role in organizing and conducting training programs for skills development and knowledge enhancement
- Maintained coordination with Technical Teams, Vendors, Clients, HODs & Stakeholders for IT Service Operations
- Received appreciations/awards on account of excellent performance
Education
B.Tech - Information Technology
Jawaharlal Nehru Technological University
Anantapur, Andhra Pradesh05.2012
Intermediate (+2) - MPC
Vijayavani Junior College
Punganur, Andhra Pradesh04.2008
SSLC - SSLC
ZP High School
Ramasamudram, Andhra Pradesh04.2006
Skills
- Technical Knowledge and Skills
- Strategic Planning and Execution
- Customer Relationship Management
- Leadership and Team Management
- Risk management
- Cross-functional leadership
- Project management
- Problem solving
- Document management
- Cross-functional collaboration
- Agile methodology
- Root-cause analysis
- Stakeholder communications
- Software development lifecycle
- Technical support
Functional Expertise
SOPs/SLAs/KPI Reporting
Major Incidents
Governance
Performance Management
Client/stakeholder engagement
Team Building
Retention
Upskilling
BFSI, Healthcare, Automotive
Applications
- Freshdesk
- JIRA & Redmine
- Confluence
- Microsoft 365
- Putty
- SFTP ( Filezilla )
- Whimsical
- CRM Tools
- Figma
- Postman
Languages
- English
- Telugu
- Kannada
- Hindi
Hard and Soft Skills
Communication
Leadership
Operations
Problem Solving Strategic Thinking
Effective Team Training
Performance Management
Support Automation
Culture and Values
Personal Information
- Date of Birth: 12/03/91
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Project Manager – Technical Support & Delivery
IZMO LTD
10.2023 - Current
Technical Support Lead
VYMO Technologies
03.2022 - 10.2023
Assistant Engineering Manager
Healthvista India PVT LTD
12.2014 - 03.2022
Application Support Associate
Aditya Birla Minacs
06.2012 - 12.2014
B.Tech - Information Technology
Jawaharlal Nehru Technological University
Intermediate (+2) - MPC
Vijayavani Junior College
SSLC - SSLC
ZP High School