L DEVIKA
Bengaluru
Summary
Dynamic professional with a proven track record at HDFC Bank, excelling in customer relationship management and negotiation. Skilled in financial analysis and problem resolution, I effectively resolved escalated issues, enhancing client satisfaction and driving revenue growth. Adept at team collaboration, I consistently deliver results that align with organizational goals.
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
HDFC BANK
Bengaluru
11.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
Relationship Manager
HDFC BANK
Bengaluru
01.2022 - 11.2023
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Negotiated terms and conditions of client contracts to ensure mutual satisfaction.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
Human Resources Intern
Codeif technologies private limited
Bengaluru
07.2021 - 10.2021
- Interviewed job applicants to obtain information on work history, education or job skills.
- Hired employees and processed hiring-related paperwork.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Assisted in the recruitment process by screening resumes, conducting phone interviews and scheduling face-to-face interviews with potential candidates.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Education
MBA - Finance And Human Resource
Bangalore University{CBSMS}
Bangalore University 11-2021
B.Com - General Studies { With An Aggregate of 84% }
Ballari Business College {BITM}
Ballari 01-2019
Skills
- Financial analysis
- Employee training
- Customer service
- Data analysis
- Relationship management
- Team collaboration
- Active listening
- Performance tracking and evaluation
- Customer relationship management (CRM)
- Revenue forecasting
- Problem-solving aptitude
- Negotiation and conflict resolution
- Effective communication
- Financial reporting
- Organizational skills
- Corporate social responsibility
- Problem resolution
Languages
Kannada
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Achieved the RH clubs training objective conducted by regional head on FY 2023.
- Achieved the MD-GH Magical June conducted by group head on March 2022 in HDFC bank.
- Achieved certificate of appreciation for outstanding performance in GH Mutual Fund SIP drive.
- "An entire MBA in 1 course" by Chris Haroun in UDEMY.
- "Advanced Diploma in Computer Application one year offline Course " by KEONIX INSTITUTION.
Timeline
Assistant Manager
HDFC BANK
11.2023 - Current
Relationship Manager
HDFC BANK
01.2022 - 11.2023
Human Resources Intern
Codeif technologies private limited
07.2021 - 10.2021
MBA - Finance And Human Resource
Bangalore University{CBSMS}
B.Com - General Studies { With An Aggregate of 84% }
Ballari Business College {BITM}