L THANGA KUMAR
Automobile Dealership & Service Operations Manager
Arumbakkam,chennai,TN
Summary
Dynamic General Manager with a proven track record at SRI VARI BIKES, excelling in operations management and customer relationship building. Spearheaded budget control initiatives, enhancing financial stability and driving organizational growth. A strong leader committed to team development and quality management, fostering a culture of excellence and continuous improvement.
Overview
13
13
years of professional experience
2
2
Language
Work History
General Manager
SRI VARI BIKES (YAMAHA AND HONDA)
06.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Branch Head
5K CAR CARE PRIVATE LIMITED
07.2023 - 05.2024
- Increased branch revenue by implementing effective sales strategies and maintaining strong customer relationships.
- Increased overall annual sales and incorporating several quality process improvements within branch.
- Implemented innovative marketing campaigns to expand the branch''s market presence and attract new clients.
- Mentored junior staff members, cultivating a culture of continuous learning and development.
Service Manager
SRI MISHRI TVS
01.2023 - 06.2023
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Technical Support Engineer
CARS 24 PRIVATE LIMITED
07.2022 - 12.2022
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Floor Supervisor/Customer Complaints Manager
Vishnu Cars Private Limited
01.2022 - 06.2022
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Workshop Manager
JMB GROUPS (PERMIUM VECHILES)
01.2020 - 12.2021
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Maintained workshop activities in line with budget requirements.
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
SALES & SERVICE MANAGER
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYAL ENFIELD)
01.2018 - 12.2019
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
- Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
- Collaborated with cross-functional teams to design and execute successful marketing campaigns that drove sales growth.
Workshop Manager
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
04.2017 - 12.2017
- Implemented quality control measures that resulted in fewer product defects returned from customers.
- Mentored junior staff members, fostering professional growth and skill development.
- Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
- Oversaw equipment maintenance schedules, prolonging the lifespan of machinery while reducing downtime due to repairs.
Parts Manager
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
01.2016 - 03.2017
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in equipment.
Parts Associate and DMS Operator
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
01.2015 - 12.2015
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
Sales Associate
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
01.2015 - 12.2015
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Marketing Executive
SRI VINAYAGA ENTERPRISES (BRITANNIA PRODUCTS)
05.2013 - 12.2014
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
Education
No Degree - DIPLOMA IN MECHANICAL
PANIMALAR POLYTECHNIC COLLEGE
Chennai, India 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Staff supervision
Team building
Business development
Leadership and team building
Quality management
Effective leader
Expense control
Workflow planning
Staff motivation
Training and development
Timeline
General Manager
SRI VARI BIKES (YAMAHA AND HONDA)
06.2024 - Current
Branch Head
5K CAR CARE PRIVATE LIMITED
07.2023 - 05.2024
Service Manager
SRI MISHRI TVS
01.2023 - 06.2023
Technical Support Engineer
CARS 24 PRIVATE LIMITED
07.2022 - 12.2022
Floor Supervisor/Customer Complaints Manager
Vishnu Cars Private Limited
01.2022 - 06.2022
Workshop Manager
JMB GROUPS (PERMIUM VECHILES)
01.2020 - 12.2021
SALES & SERVICE MANAGER
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYAL ENFIELD)
01.2018 - 12.2019
Workshop Manager
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
04.2017 - 12.2017
Parts Manager
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
01.2016 - 03.2017
Parts Associate and DMS Operator
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
01.2015 - 12.2015
Sales Associate
SRI VELAVAN MOTORS PRIVATE LIMITED (ROYALENFIELD)
01.2015 - 12.2015
Marketing Executive
SRI VINAYAGA ENTERPRISES (BRITANNIA PRODUCTS)
05.2013 - 12.2014
No Degree - DIPLOMA IN MECHANICAL
PANIMALAR POLYTECHNIC COLLEGE
04.2001 -