L. THIYAGARAJAN
Chennai
Summary
A competent professional with 20 years of experiences in MEP & BOP Projects, Service & Service sales. Currently linked with Kelley Material Handling Equipment India Pvt. Ltd. as Manager (Service Sales- Pan India Operations). An enterprising leader with proven dexterity in leading and directing personnel towards accomplishment of a common goal. Excellent in time management, problem solving, RCA, target achieving and coordination skills.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
Work History
Manager (Service Support & Service Sales)
Kelley Material Handling Equipment India Pvt. Ltd.
11.2015 - Current
- Installation & commissioning of products with vendor teams
- Develop & maintaining relationship between Clients and Dealers.
- AMC service & Spare parts target updating & tracking with customers.
- Oversee the Project timelines and ensure efficient timelines with customer
- After sales service & parts negotiations skills with clients
- Provide single point of contact to the customer.
- Assisting data collection and timely reporting, including marketing intelligence and sales opportunities for services, and support
- Works together with other global business unit with assisted supervision across the continents and giving explanations on technical issues.
- Promote and adhere to culture of Safety, Quality & Compliance within the I&C teams
- Till Now (Pan India Operation)
Sr. Engineer (Commissioning and Service)
Konecranes India Pvt. Ltd.
08.2011 - 06.2015
- Looking after installation and commissioning and service of industrial & process cranes of variable capacities
- Taking over electro-mechanical services of cranes and troubleshooting, warranty & Planned services
- Conducting ETA & CRS for the other manufacturing cranes
- Executing crane MOD cases
- Coordinating & managing contractors and technicians to complete the projects as per the schedule
- Ensuring the site requirements for Erection and commissioning
- Extending the necessary support for the fulfillment of Health & Safety requirements
- Providing the support to the head office in following up with the customers for invoice and payments collection
- Responsible for proper delivery of the crane to customer in coordination with the service department
- Maintaining proper coordination with customers & their respective counterparts
- Pan India
Assistant Engineer (Erection & Commissioning)
Macawber Beekay Ltd.
08.2010 - 08.2011
- Looked after the installation and commissioning of: LT & HT (up to 6.6KV) panels, transformers & motors and Pneumatic equipment’s.
- Client Meetings and discussion on site updates and conveying the weekly review meeting report to HO
- Co-ordinance with Vendors and scheduling weekly progress and taking updates on daily basis
- Material follow up with HO and vendor teams
- Supported the: HT & LT protection relay and breaker testing and commissioning PLC Logic & SCADA developed for the ASH handled projects
- Managed & inspected the cable trays erection and cable laying & terminations
- Supervised the availability of work force for carrying out O & M
- Maintained: Sufficient spares in the store, Safety at the sites while carrying the erection & Commissioning
- RTPP
Site Engineer (Electrical)
Merit Technologies India Ltd.
04.2007 - 07.2010
- Handled the overall installation, erection, commissioning & maintenance of: PLC & DCS Panels with different application Pneumatic & Hydraulic equipment
- Accountable for marketing & generating spares for the sites
- Visited the sites & generated technical documents for the new projects
- Responsible for submitting the bills, detailed work reports to the office and collecting payments on the site
- Coal & iron ore mines
Trainee (Technician)
Hofinscons Infotech and Industrial Service (P) Ltd.
06.2006 - 04.2007
- Maintenance of electrical control and power panels (LT and HT)
- Maintenance of pneumatic control panels and actuators
- Attending breakdown calls and carrying out planned maintenance & shutdown activities
- Maintenance of conveyers and drive panels
- JSW Steel Plant, Bellary, KA
Education
B.Tech - Electrical & Electronics Engineering
SRM Institute of Technology and Science
Kattankulatur01.2026
Diploma - Electrical & Electronics Engineering
Sri Krishna Polytechnic College
Arakkonam01.2006
Skills
- Equipment Sales
- Service and parts Sales
- Team Management
- Project coordination
- Project management
- Deployment and system activation
- Maintenance Operations
- Strategic Planning
- Documentation
- Sales target projections & Presntations
Languages
English
Hindi
Telugu
Tamil
Timeline
Manager (Service Support & Service Sales)
Kelley Material Handling Equipment India Pvt. Ltd.
11.2015 - Current
Sr. Engineer (Commissioning and Service)
Konecranes India Pvt. Ltd.
08.2011 - 06.2015
Assistant Engineer (Erection & Commissioning)
Macawber Beekay Ltd.
08.2010 - 08.2011
Site Engineer (Electrical)
Merit Technologies India Ltd.
04.2007 - 07.2010
Trainee (Technician)
Hofinscons Infotech and Industrial Service (P) Ltd.
06.2006 - 04.2007
Diploma - Electrical & Electronics Engineering
Sri Krishna Polytechnic College
B.Tech - Electrical & Electronics Engineering
SRM Institute of Technology and Science
DECLARATION:
I hereby declare that the information given above is true to the best of my knowledge and belief.
Key Deliverables
- Sales projection & achieved updates
- Target achievement projections on monthly basis
- Project Management
- Understanding the site activities for the assigned projects
- Managing activities right from the conceptualization stage to the execution of Products installations, site management and manpower planning
- Data collection, collecting marketing intelligence and sales opportunities
- Establishing project review, monitoring and status reporting procedures with customer and vendors progress of the projects
- Team Management
- Training & monitoring performance of the team Leaders for maintaining excellence in operations
- Motivating service vendors team and self to work together in the most efficient manner
- Creating and fostering a healthy environment which facilitates high performance of vendor team members and accomplishments of organizational goals
TRAINING UNDERGONE:
Successfully done training on corporate policies, Internal service sales and Equipment sales trainings