La Xon
Fort Wayne
Summary
Dynamic and results-oriented professional with a proven track record at Amazon, adept in adaptive learning and problem-solving. Excelled in enhancing employee performance and customer satisfaction through innovative teaching methods and effective team collaboration. Skilled in differentiated instruction and creative thinking, significantly improving learning outcomes and operational efficiency.
Overview
10
10
years of professional experience
Work History
Learning Ambassador
Amazon
11.2023 - 01.2025
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Served as a mentor teacher for new educators, providing guidance and support throughout their first year of teaching experience.
- Implemented innovative teaching methods, resulting in increased student comprehension and retention.
- Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
- Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with students and parents.
- Enhanced learning experience of new employees by developing and delivering comprehensive training modules.
- Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Empowered employees to take charge of their learning paths with personalized development plans.
- Maintained clean, organized and professional work environment.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Worked with team to achieve sales goals for products.
Restaurant Manager
Thai Metta Restaurant
11.2021 - 10.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
Assembly Line Worker
Avancez
11.2018 - 08.2019
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Followed protocols to enhance protection and maintain safe work environment.
- Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
- Ensured timely completion of projects by diligently adhering to assigned schedules and prioritizing tasks accordingly.
Server
Thai Diner Restaurant
11.2014 - 06.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Education
High School Diploma -
R. Nelson Snider High School
4600 Fairlawn Pass, Fort Wayne, IN 4681505.2017
Skills
- Problem-solving
- Teamwork and collaboration
- Team player
- Attention to detail
- Decision-making
- Work Planning and Prioritization
- Creative thinking
- Study techniques
- Differentiated instruction
- Learning styles
- Collaborative learning
- Peer mentoring
- Adaptive learning
Timeline
Learning Ambassador
Amazon
11.2023 - 01.2025
Restaurant Manager
Thai Metta Restaurant
11.2021 - 10.2023
Assembly Line Worker
Avancez
11.2018 - 08.2019
Server
Thai Diner Restaurant
11.2014 - 06.2017
High School Diploma -
R. Nelson Snider High School
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