Laasya Priya Akkana

Accenture – Client: FedEx (2024–Present)

Roles & Responsibilities:

• Manage Exchange Online infrastructure, and provide L2 support for Exchange Online, mail flow, email security, and Outlook-related issues.
• Resolve incidents in Office 365 applications, including Microsoft Outlook and Teams.
• Oversee authentication processes in Azure, ensuring secure access and compliance.
• Administer and maintain Exchange Server and Microsoft 365 environments, including mailbox management, distribution and security groups, and permission controls.
• Assign tasks and manage workloads to ensure timely completion of projects and service requests.
• Collaborate with IT and business stakeholders to gather requirements and deliver scalable solutions aligned with organizational goals.
• Monitor system performance, troubleshoot issues, and implement solutions for optimal uptime and productivity.
• Develop and maintain technical documentation and standard operating procedures for Exchange and Office 365 environments.
• Stay updated with industry best practices, trends, and new feature releases to recommend and implement improvements.
• Participate in on-call rotations, and respond to emergency incidents outside of business hours.
• Diagnosed and resolved mail flow issues using tools like Proofpoint and Mapper email filters.
• Conducted server patching, monitored systems, and responded to SCOM alerts to maintain health and performance.
• Worked with LDAP queries for directory-based operations.
• Configured IP relay connections for Mapper to support smooth email communication.
• Investigated and deleted malicious emails, applying appropriate security actions using Proofpoint and Microsoft Defender.

• Security & Compliance: Secure protocols, Azure AD, Endpoint Defender, security group management
• Certifications: Microsoft MS-900
• Tools & Technologies:
  Scripting & Administration: PowerShell, Microsoft 365 Suite
  Ticketing: ServiceNow
  Database & Data Handling: SQL, MS Excel