Lacey Lord
South Bend
Summary
Accomplished Lead Commercial Estimator at Overhead Door Company of South Bend/Mishawaka, renowned for enhancing project profitability by identifying cost-saving opportunities and delivering accurate cost projections. Leveraged strong multitasking and detail-oriented skills to mentor junior estimators and secure competitive bids, boosting client satisfaction and fostering robust vendor relationships. Excelled in utilizing advanced software tools for improved estimation accuracy.
Overview
10
10
years of professional experience
Work History
Service Dispatcher
4-T Door Systems
01.2024 - 07.2024
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Supported inventory management efforts by tracking parts usage patterns among field technicians in order to optimize stock levels.
- Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Reduced response times with effective scheduling and route optimization strategies.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
- Coordinated with both vendors and contractors to schedule repair services as well as installs, ensuring product availability prior to confirming schedules.
Lead Commercial Estimator
Overhead Door Company of South Bend/Mishawaka
01.2015 - 11.2023
- Estimated costs for construction projects to help ensure accurate project budgets.
- Improved project planning by providing detailed cost analysis and recommendations.
- Collaborated with project managers and engineers for effective budget management.
- Assisted in procurement processes by estimating material and labor costs.
- Communicated with clients to clarify project specifications and requirements.
- Improved estimation accuracy by utilizing advanced software tools.
- Trained junior estimators on best practices in cost estimation.
- Reduced project risks with thorough analysis of potential cost overruns.
- Maintained up-to-date knowledge of market trends affecting material prices, labor rates, and other factors influencing construction costs.
- Mentored junior estimators, providing guidance on best practices and fostering professional growth within the team.
- Conducted thorough risk assessments to identify potential issues that could affect project costs or schedules.
- Secured profitable contracts by submitting competitive bids on high-value commercial projects.
- Maintained strong relationships with vendors, negotiating favorable pricing and terms for materials and services.
- Assisted in managing change orders, minimizing impact on project timelines and budgets.
- Collaborated with project teams to ensure precise material takeoffs and labor hour calculations.
- Reduced errors in bid proposals by meticulously reviewing blueprints, specifications, and other documentation.
- Developed customized template libraries for recurring projects types which expedited the estimation process while maintaining consistency.
- Increased project efficiency by implementing a streamlined estimating process for commercial projects.
Education
Core 40 Diploma - General Studies
John Adams High School
South Bend, INIncomplete - General Studies
Indiana University of South Bend
South BendSkills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Scheduling expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Organizational skills
- Verbal and written communication
- Relationship building
- Microsoft office
- Data entry
- Customer relationship management
Timeline
Service Dispatcher
4-T Door Systems
01.2024 - 07.2024
Lead Commercial Estimator
Overhead Door Company of South Bend/Mishawaka
01.2015 - 11.2023
Core 40 Diploma - General Studies
John Adams High School
Incomplete - General Studies
Indiana University of South Bend
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