Lacy Biddy
Terre Haute
Summary
Dedicated Care Manager with expertise in client assessment and case management. Develops individualized care plans and facilitates crisis interventions while ensuring regulatory compliance. Strong communication and multitasking skills enhance client advocacy and service coordination, driving effective treatment outcomes. Specialized in patient advocacy, care coordination, and resource management to deliver exceptional care.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Care Manager
Hamilton Center, Inc.
Terre Haute
07.2019 - Current
- Provide assessment of the eligible consumer to determine service needs; development of an individualized integrated care plan; referral and related activities to help the consumer obtain needed services; monitor and follow-up; and provide periodic evaluations on progress of treatment and goals.
- Provide individualized and medically necessary case management services on behalf of consumers and skills training directly to consumers.
- Provide services that help consumers gain access to needed medical, social, educational, and other services. This includes direct assistance in gaining access to services, coordination of care, oversight of the entire case, and linkage to appropriate services.
- Manage active caseload, facilitating referrals and linkages within area of expertise to ensure clients accessed necessary additional services.
- Assist in developing, implementing, and revising individual treatment plans, ensuring services align with Treatment Plan specifications and monitoring progress toward established treatment goals.
- Provide skills training and development services to consumers through individual, group, or family face-to-face sessions, focusing on management of income, budgets, self-care, daily life management, and problem-solving to address psychosocial barriers identified by HCI therapists, case managers, and supervisory staff.
- Provide Skills Training and Development that includes direct delivery of rehabilitative services.
- Provide development of skills is provided through structured interventions for attaining goals identified in the individualized integrated care plan and the monitoring of progress in achieving those skills.
- Provide crisis management for clients; makes linkages for interventions as appropriate.
- Consistently exercises discretion and judgment to analyze, interpret, make deductions and then decide what actions are necessary based on the varying facts and circumstances of each individual case.
- Work without daily and immediate supervision, evaluating possible courses of conduct and making decisions where there is no opportunity to seek supervisory assistance.
- Acquire and provide to the team the detailed information regarding an assigned client to establish the foundation for the Treatment Plan.
- Maintain client and program records in accordance with applicable standards and regulations, grant requirements, etc.
- Utilize medical records and documentation effectively for client management.
- Engage in continuing education activities to maintain knowledge in areas of expertise.
- Attend meetings as appropriate and meet regularly with supervisor to exchange pertinent information and receive supervision.
- Complete required CANS and/or ANSA training and maintained ongoing certification.
- Maintain timely completion of HAP paperwork and reassessments within specified deadlines.
- Perform other duties as assigned.
Mental Health Technician
Hamilton Center, Inc.
Terre Haute
09.2016 - 07.2019
- Provided direct care for personal hygiene needs, facilitating comfort and dignity during bathing, toileting, feeding, and mobility.
- Educated and assisted clients with daily living activities to enhance adherence to individualized treatment plans.
- Monitored and documented client medication self-administration to ensure compliance with prescribed regimens.
- Documented client behaviors, vital signs, and participated in treatment planning under professional staff guidance.
- Interacted confidentially with clients, visitors, family members, and providers in a therapeutic manner.
- Utilized safety management and crisis intervention procedures during emergency situations.
- Maintained accurate records in compliance with standards and regulations.
- Transported clients to appointments and community outings while ensuring safety.
Hairstylist/Cosmetologist
Hair with Flair
Terre Haute
05.2015 - 09.2016
- Provided hair care services, including cutting, coloring, and styling using various techniques and products.
- Specialized in hair cutting or coloring, delivering tailored services to meet client needs.
- Recommended and sold grooming products, contributing to increased customer satisfaction and expanded service offerings.
- Performed scalp treatments, massages, and facials, utilizing specialized creams and lotions.
- Maintained cleanliness of work area and equipment to ensure safety and hygiene standards.
- Supervised daily operations of beauty salon, ensuring efficient staff management and smooth appointment scheduling.
- Handled administrative tasks such as answering phones and maintaining records efficiently.
- Provided nail care services through trimming, shaping, and polishing, delivering high-quality results to clients.
Certified Nursing Assistant
Terre Haute
01.2005 - 01.2007
- Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs and reported any changes or abnormalities to the nursing staff.
- Assisted in transferring patients from beds to wheelchairs or other mobility devices.
- Maintained accurate documentation of patient care activities and observations.
- Collaborated with healthcare team members to develop and implement individualized care plans for patients.
- Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas.
- Facilitated feeding for patients requiring assistance or with special dietary needs, ensuring nutritional requirements were met.
- Delivered emotional support to patients and families during challenging times, enhancing their overall experience and comfort.
- Responded promptly to call lights and requests for assistance from patients.
- Assisted nurses in performing medical procedures such as wound dressings or catheterizations.
- Followed infection control protocols to prevent the spread of diseases within the healthcare facility.
- Participated in regular team meetings to discuss patient progress, concerns, and updates.
- Supported end-of-life care by providing comfort measures and emotional support to terminally ill patients.
- Regularly turned bedridden patients to prevent pressure ulcers, promoting skin integrity and comfort.
- Demonstrated empathy towards residents with dementia or cognitive impairments through compassionate communication techniques.
- Assisted residents with range-of-motion exercises as part of their rehabilitation plan.
- Provided assistance during emergency situations, following established protocols and procedures.
- Supported patients with their mobility needs, including using assistive devices such as walkers or canes.
Education
cosmetology -
Harrold Beauty Academy
Terre Haute, IN05-2015
High School Diploma -
Booker T Washington High School
Terre Haute, IN02-2003
Certified Nursing Assistant -
Southwood Nursing Home
Terre Haute, INSkills
- Healthcare treatment planning
- Patient advocacy
- Care coordination
- Case coordination
- Client assessment
- Case assessments
- Mental health support
- Substance abuse services
- Referral coordination
- Patient referrals
- Record management
- Patient records
- Insurance navigation
- HIPAA and Medicare compliance
- Compliance standards
- Program scheduling management
- Training facilitation
- Management and leadership
- Hospital and rehabilitation experience
- Social work coordination
- Health services advocacy
- Medication management
- Housing resource coordination
- Computer literacy and word processing
- Customer service excellence
- Verbal and written communication
- Confidentiality maintenance
- Managed care expertise
- Case coordination
Certification
- CPR & First Aid, 09/01/16 to 09/01/18
- Certified Nursing Assistant (CNA), 01/01/05 to 01/01/07
- Driver's License
- Cosmetology License
- First Aid Certification
- CPI Certification
Awards
Employee of the Quarter, 07/01/17
Languages
English
Additional Information - Authorized To Work
US for any employer
Timeline
Care Manager
Hamilton Center, Inc.
07.2019 - Current
Mental Health Technician
Hamilton Center, Inc.
09.2016 - 07.2019
Hairstylist/Cosmetologist
Hair with Flair
05.2015 - 09.2016
Certified Nursing Assistant
01.2005 - 01.2007
cosmetology -
Harrold Beauty Academy
High School Diploma -
Booker T Washington High School
Certified Nursing Assistant -
Southwood Nursing Home