Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaDonna Hall

Indianapolis

Summary

Pharmacy Technician with 7+ years of experience in retail and specialty pharmacy settings Experienced with software EMR systems such as RX Holmes, TMW and Care Central Troubleshoot and address adjudication issues promptly and efficiently Verify and input member information for pharmacists, maintaining precise data records

Overview

8
8
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Genoa Pharmacy
04.2024 - Current
  • Verify insurance eligibility and coverage; recognized as processing the highest number of insurance claims within team
  • Processed drug prescription orders from physicians and cross-checked information about the patient and drug for accuracy in the database
  • Make outbound and take inbound calls from medical providers and accurately communicate prescription and patient information for the processing of prescriptions
  • Usage of outlook email and WebEx and use of Citrix for the database and processing of patient information
  • Managed inventory control, including ordering supplies and conducting regular stock audits to minimize discrepancies.

Pharmacy Technician

Express Scripts
11.2019 - 03.2024


  • Trained new pharmacy staff on systems, workflows, and best practices to enhance operational efficiency.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

CVS Health Company
01.2018 - 11.2019
  • Count, measure and compound prescriptions, applying labels and verifying accuracy with Pharmacist prior to dispensing
  • Maintaining inventory levels, pulling outdated/recalled merchandise
  • Communicating accurately and efficiently with the team to ensure product quality and services were met in a timely manner
  • Handling the packaging and delivery shipment area process from start to finish

Education

H.S. Diploma -

Speedway Senior High School
Speedway, IN
05.2017

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Certification

67033127A

Timeline

Pharmacy Technician

Genoa Pharmacy
04.2024 - Current

Pharmacy Technician

Express Scripts
11.2019 - 03.2024

Pharmacy Technician

CVS Health Company
01.2018 - 11.2019

H.S. Diploma -

Speedway Senior High School

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LaDonna Hall