LaDonna Pack
Gary
Summary
Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.
Forward-thinking professional experienced working in educational settings. Focused on building connections with students to strengthen engagement and help students reach full potential. Knowledgeable about planning projects to diversify instruction, immerse students in subject material, and promote continuous skill-building.
Responsible professional versed in educational, behavioral, and administrative classroom practices. Recognized for upholding standards of classroom behavior and supporting teacher goals. Offers flexible approach to cover diverse classes.
Overview
2027
2027
years of professional experience
2005
2005
years of post-secondary education
Work History
Substitute Teacher
Butler Elementary School
Oak Brook
08.2025 - 03.2026
- Assisted guests with inquiries and resolved issues effectively.
- Managed booking changes and cancellations for customer satisfaction.
- Provided detailed information about cruise itineraries and onboard services.
- Handled customer complaints with professionalism and empathy.
- Utilized reservation systems to process transactions accurately and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delivered engaging lessons to diverse student groups across various subjects.
- Managed classroom behavior using positive reinforcement techniques and structured routines.
- Collaborated with full-time teachers to maintain lesson continuity and classroom management.
- Adapted instructional materials to meet individual student needs and learning styles.
- Implemented school policies and procedures effectively in daily classroom activities.
- Monitored student performance and provided feedback for ongoing academic development.
- Created a safe and inclusive learning environment fostering student participation and respect.
- Encouraged positive behavior among students through effective communication techniques.
- Provided classroom instruction outlined in teacher's lesson plans.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Implemented school policies and procedures in the classroom.
- Monitored student progress throughout the day.
- Supported special needs students by providing individual instruction as needed.
- Provided notes and reports on school day activities to primary teacher.
- Ensured that each student had access to appropriate materials and resources.
Customer Service Representative/Relations
Princess Cruise ship Co
Santa
03.2021 - 08.2023
Behavioral Health Technician/Assistant Manager
Sweet Tooth CO
Education
Bachelor of Legal Studies - Law Degree
SOU University
Savannah, GA 08.2019 - 06.2022
Associate of Applied Science - Health Management
Ivy Tech College of Indiana
Indianapolis, IN 01.2014 - 06.2016
West Side Academy School
Gary, INSkills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum development
- Customer relationship management
- Conflict resolution
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Adaptability to change
- Cultural competency
- Positive reinforcement
- Proficient in [software]
- Student engagement
- Relationship building and management
- Verbal and written communication
- Safety awareness
- Behavior management
- Organizational growth
- Parent-teacher communication
- Health and safety
- Elementary education
- Video conferencing
- Relationship building
- First Aid/CPR
- Written communication
Timeline
Substitute Teacher
Butler Elementary School
08.2025 - 03.2026
Customer Service Representative/Relations
Princess Cruise ship Co
03.2021 - 08.2023
Bachelor of Legal Studies - Law Degree
SOU University
08.2019 - 06.2022
Associate of Applied Science - Health Management
Ivy Tech College of Indiana
01.2014 - 06.2016
Behavioral Health Technician/Assistant Manager
Sweet Tooth CO
West Side Academy School