Lagnajita Ghosh
Nabagram
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
4
4
years of professional experience
Work History
Quality Analyst
Technotask Business Solutions Pvt Ltd
Raipur
04.2023 - Current
- Maintained quality assurance procedure documentation.
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Prepared presentations summarizing findings from various tests or experiments conducted during the course of a project.
- Analyzed customer complaints regarding product issues and provided solutions as needed.
Quality Analysis
Fusion
Kolkata
01.2023 - 04.2024
- Quality analyst
- Performed root cause analysis on quality issues and implemented corrective actions.
- Performed quality checks on incoming data sets prior to analysis for accuracy and completeness.
- Identified areas for improvement in product quality or process efficiency based on analysis of test results.
- Monitored vendor performance, delivery timelines, and quality of goods received.
- Performed quality checks on products to ensure they met customer specifications.
Quality Analysis
Kochar Tech
Kolkata
07.2022 - 01.2023
- Quality analyst
- Provided guidance on process controls, quality control, document management, and statistical analysis techniques.
- Participated in quality assurance audits to ensure compliance with regulatory standards.
- Administered quality control measures to ensure accuracy of all test results prior to sending them out for analysis.
Associate
Kochar tech
Kolkata
10.2021 - 07.2022
- Customer care executive
- Answered customer questions and provided store information.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Helped customers locate items within the store using the inventory system.
Associate
Wipro
Kolkata
03.2021 - 09.2021
- Answered customer questions and provided store information.
- Assisted customers with selecting items and answering questions about products.
- Helped customers locate items within the store using the inventory system.
- Built relationships with customers by providing friendly customer service.
Associate
Mpokket
Kolkata
02.2020 - 01.2021
- Customer care executive
- Answered customer questions and provided store information.
- Collaborated with team members to achieve sales targets.
- Participated in weekly team meetings to discuss goals and strategies.
- Greeted customers to determine wants or needs.
- Performed opening and closing duties.
Education
Bsc -
Burdwan University
01.2019
Higher secondary -
Nabagram moyna pulin bihari high school
01.2016
Secondary exam -
Nabagram moyna pulin bihari high school
01.2014
Skills
- Active listening
- Communication
- SOP Development
- Team work
- Customer Focus
- Performance Assessment
- Leadership
Industrial Exposure
Kochar Tech
Accomplishments
Got a promotion as a quality analyst
Strengths Hobbies
- Leadership quality
- Teamwork
- Problem solving
- Dancing
- Drawing
Field Of Interest
Cooking
Activities
- Dance
- Art
- Photography
Languages
Bengali
First Language
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Timeline
Quality Analyst
Technotask Business Solutions Pvt Ltd
04.2023 - Current
Quality Analysis
Fusion
01.2023 - 04.2024
Quality Analysis
Kochar Tech
07.2022 - 01.2023
Associate
Kochar tech
10.2021 - 07.2022
Associate
Wipro
03.2021 - 09.2021
Associate
Mpokket
02.2020 - 01.2021
Bsc -
Burdwan University
Higher secondary -
Nabagram moyna pulin bihari high school
Secondary exam -
Nabagram moyna pulin bihari high school
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