Technical Support Associate
Computerized Generated Solutions
Hyderabad
06.2020 - 04.2021
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Offered remote support for clients via phone, email and chat.
- Recorded and maintained relevant notes for each client and work order.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.